HOKA Stock Team Lead

Deckers Brands•Central Valley, NY

1d•$22•Onsite

About The Position

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement. We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

Requirements

Two (2) years retail experience preferred.
High School Diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
Highly motivated team player and self-starter.
Ability to prioritize and multi-task in a fast-paced environment.
Flexibility of schedule and hours to meet the needs of the business.
Valid State or Federal Identification.

Responsibilities

Serve as the Manager on Duty during your shift and are responsible for driving business KPIs during your shift.
Responsible for the opening and closing of the store.
Partner closely with store management to provide the best possible customer experience.
Share passion and love for our products and invite everyone into the HOKA community through amazing customer service.
Set and drive sales and service targets and motivating your team members to work together to achieve store goals.
Create personalized shopping experiences that educate our customers about our Brand and products.
Maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions.
Operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards.
Responsible for opening and closing the store and securing all assets and serve as the Manager on Duty during shifts in which the Store Manager and Assistant Store Manager are absent.
Maintain a clean and well-organized back-stock and employee break area.
Actively contribute to a positive work environment, recognize outstanding performance from your team members, and maintain a respectful workplace.
Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognition.
Support community by helping with in-store events and local outreach.
Assist in store administration and operations including compliance with policies and procedures.
Support key initiatives and retail programs that enhance the customer journey.
Respond to problems or difficult situations with professionalism.
Think critically to solve problems and approach challenges with agility.