Stock & Service Technician (2nd Shift) Farmers Branch, TX #998

Eyemart Express • Farmers Branch, TX

18h • Onsite

About The Position

The Stock & Service Technician handles internal lens-room service tasks to provide timely, effective service to retail stores and labs. The role owns the lens-order process, from entry of stock work through lab workflow, and supports the Central Lab production team. The position is based at the Home Office Central Lab in Farmers Branch, Texas, and is identified as second shift.

The technician uses established processes to select lenses for work orders and applies knowledge of optical manufacturing when a job falls outside standard processes. The role also involves receiving and restocking lens supplies, monitoring workload and turnaround-time gaps, and contributing to a customer-service-focused culture. The technician carries out tasks assigned by the Service Manager and Shift Leads as situations evolve.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication skills and strong active-listening skills.
• Ability to collaborate as part of a team, reach mutually agreeable outcomes, and resolve potential conflicts.
• Ability to build relationships and work across functions.
• Current understanding of optical manufacturing concepts related to matching products to prescriptions, or ability to gain that understanding.
• Essential problem-solving skills.
• Proficiency analyzing quantitative data using MS Excel.
• Excellent analytical skills.
• Ability to manage multiple assignments simultaneously and maintain strong organizational skills.
• Effective time-management skills.

Nice To Haves

• Further education in business administration or customer service.
• Background in an optical lab or optical retail.

Responsibilities

• Selects the correct lenses for work orders using objective processes; uses knowledge of optical manufacturing to handle jobs outside normal processes and enter the correct product into lab workflow.
• Receives and restocks lens supplies as needed each day.
• Tracks workload trends and identifies turnaround-time gaps.
• Supports a customer-service culture in the Home Office Central Lab by focusing on strategic goals and demonstrating behaviors that support them.
• Performs tasks assigned by the Service Manager and Shift Leads as situations evolve.
• Uses data-driven insights about departmental metrics to improve inventory levels and lower the cost of essential items.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED