Stock associate

Williams-Sonoma•Canada,

19d•Onsite

About The Position

The Stock Associate is responsible for flawlessly executing customer fulfillment across all channels, leveraging various services to meet customer needs while maintaining profitability. This role prioritizes exemplary customer service and aims to drive sales by suggesting additional items and promoting design services. The associate will process incoming and outgoing shipments, ensuring productivity and performance standards are met, while maximizing efficiency and minimizing waste. They will partner with management to reduce shrink and breakage, maintain organizational standards in the stockroom and shipping areas, and perform stock checks. Receiving and processing shipments, ticketing merchandise, performing markdowns, and supporting floor sets and visual merchandising are also key responsibilities. The role operates with a "Safety First" and "People First" mindset to ensure a positive and safe work environment.

Requirements

Customer fulfillment across all channels
Proficiency in services like BOPIS, SFS, STS, Home Delivery, Installation
Ability to suggest additional items and promote design services
Skills in processing incoming and outgoing shipments
Efficiency in order picking, packing, and staging
Attention to detail in packing orders to minimize breakage and maintain brand image
Ability to store and reuse shipping boxes
Partnership with management for efficiency and inventory control
Organizational skills for stockroom and shipping areas
Ability to perform stock checks and communicate out-of-stocks
Experience in receiving and processing shipments
Ability to stage and manage merchandise
Experience with maintaining logs, audits, and reconciliations
Ability to ticket merchandise and perform markdowns
Support for floor changes and seasonal floor sets
Skills in replenishing and recovering salesfloor and stockroom
Adherence to visual, merchandising, and operating standards
Support for sustainability and gift in kind programs
"Safety First" and "People First" mindset

Responsibilities

Flawlessly executes customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer’s needs while maintaining profitability.
Provides exemplary service as top priority.
Suggests additional items and promotes Design Crew for every BOPIS order fulfilled to drive sales, conversion and promote store’s design services.
Processes incoming and packs outgoing shipment ensuring productivity and performance standards are met.
Maximizes efficiency and reduces footsteps (picking orders for fulfillment by department, walking each department once, packing orders completely before printing shipping labels and staging orders for quick pick up).
Packs/bags all orders neatly and safely across all delivery methods to minimize breakage and maintain the Brand’s image. Reduces waste by storing and reusing shipping boxes for SFS.
Partners with management/lead teams to drive greater efficiency and reduce shrink, breakage and ensure effective inventory reconciliation.
Maintains organizational standards of stockroom, supplies and shipping in and shipping out lanes.
Performs in the moment stock checks to fulfill customer orders and communicates out of stocks.
Receives and processes shipment and works with management team to stage and manage merchandise in stockroom and offsites.
Maintains logs, performs routine audits and reconciliations.
Tickets merchandise and performs markdowns.
Supports floor changes and seasonal floor sets, building floor models and displays.
Replenishes/recovers salesfloor and stockroom to visual, merchandising and operating standards.
Supports sustainability and gift in kind efforts/programs.
Performs duties as assigned.
Operates with a “Safety First” and “People First” mindset to ensure a positive and safe work environment where associates feel respected and valued for their contributions.