Stock Associate, Seasonal Flex Only, Wrentham - West Elm Outlet

Williams-Sonoma • Wrentham, MA

3d • Onsite

About The Position

The Stock Associate role involves receiving shipments, accurately maintaining inventory records, and managing stockroom and off-site locations. This position assists the sales team by replenishing the sales floor after shipments or during recovery periods. The associate will exemplify high customer service standards, scan incoming shipments, ticket and stock merchandise, and provide feedback on inventory levels and damages to their supervisor. Responsibilities also include organizing the stockroom, ensuring merchandise is safely stored and easily locatable, packing merchandise for customer deliveries, and transporting items between stockroom locations. Maintaining a clean and organized stockroom, completing daily tasks, complying with company policies, and minimizing company loss are also key aspects of the role. The associate may also assist on the sales floor during peak times.

Requirements

• Love to keep things organized & have an unmatched attention to detail to accurately maintain inventory records
• Passionate about the delivering the highest level of customer service standards to internal & external customers
• Ultimate team player, eager to jump in & help your colleagues to get the job done
• Curious & creative, striving for ways to simplify processes & procedures to streamline work
• Proven success achieving results both independently & through teamwork
• Hands-on teammate, who takes a proactive approach to all tasks
• High school diploma or equivalent preferred
• 1-2 years customer service experience preferred and stockroom (or related work.) experience
• Basic product knowledge preferred but not required
• Effective time management skill to execute multiple tasks simultaneously
• Ability to be mobile in the stockroom or on sales floor for extended periods of time
• Proven ability to operate and read scanning equipment for extended periods
• Ability to lift and carry medium-to-large items, weighing up to 100 lbs., utilizing appropriate equipment and safety techniques
• Full time associates are expected to have open availability to meet the needs of the business.
• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Responsibilities

• Exemplify the highest level of customer service standards to internal and external customers
• Scan shipment as delivered
• Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor
• Provide feedback to supervisor regarding inventory levels and damages
• Organize stockroom by department and categories and stock merchandise on appropriate shelves or in offsite locations
• Adjust stocking procedures to ensure aisles and exits are clear
• Ensure that merchandise is safely stored, properly ticketed packaged and logged, and easily located for replenishment
• Pack and log merchandise as required for customer deliveries
• Transport merchandise to and from remote stockroom locations and maintain accurate inventory records
• Ensure that the stockroom is clean, swept, with garbage removed and supplies organized
• May assist on sales floor during peak times and as assigned
• Complete tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning)
• Comply with all company policies and procedures
• Ensure all appropriate stockroom procedures are followed to minimize loss to the company

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED