STG Club Concierge Usher

STG•Seattle, WA

1d•Onsite

About The Position

The STG Club Concierge Usher plays a key role in the showtime operations of the STG Club. During a given shift the STG Club Concierge fills three vital roles: Club Entry, Club Lounge, or Special Event Attendant. These guest-facing roles are vital to creating premium experience for STG Club members, donors, and special guests in the STG Club and special event. The ideal candidate is professional, organized, and thrives in a fast-paced environment focused on exceptional service & attention to detail.

Requirements

Excellent interpersonal and communication skills
Strong attention to detail and ability to stay organized under pressure
Comfortable using two-way radios and following live event protocols
Availability to work evenings, weekends, and holidays

Nice To Haves

Experience in hospitality, live events, or customer service roles
Familiarity with donor/member relations and handling confidential lists
Understanding of ADA guest services and theatre floor plans

Responsibilities

Sets up the lounge & entry podium for the evening
Greet guests warmly, verify names on the guest list, scan digital tickets, and provide parking validation as needed
Maintain accurate records of ticket distribution, including partial pickups and special cases
Assists & troubleshoots ticketing glitches as needed; escalates to supervisor when necessary
Document any entry issues for Club follow-up
Uphold membership policies regarding ticket usage, parking, and access
Assists with lounge set up
Welcome and check in guests to the Lounge
Provide a warm, helpful presence throughout the evening, including during intermission and post-show
Communicate with coat check volunteers, bar staff, and managers to ensure seamless operations
Confirm guest eligibility for lounge access and manage exceptions with discretion
Guide guests with showtime announcements using approved procedures
Complete end-of-show duties: clean, reset supplies, return equipment, and secure the lounge
Set up event space before each event: prepare space for food/bev service needs, light candles, set out programs, control music/lighting, and ensure the space is clean and inviting
Communicate with Event Manager on unique requirements of the nights’ event to ensure seamless operations
Provide a warm, helpful presence throughout the evening, including during intermission and post-show as needed
Exercise high level of professionalism & discretion when interacting with high-profile guests, donors, & VIPs
Coordinate with event manager for intermission & post-show access and manage expectations with guests
Guide guests with showtime announcements using approved procedures
Complete end-of-show duties: clean, load dishwasher, reset supplies, return equipment, and secure the event space