Stewardship Manager

Educational Media Foundation - K-LOVE & Air1 • Franklin, TN

1d • Onsite

About The Position

The Stewardship Manager plays a key role in owning, improving and operationalizing programs within the Engagement Communications team’s successful donor stewardship programs, resulting in strengthened donor trust, retention and long-term engagement with the ministry. Duties include leading complex initiatives like the Concert Ticket Program, the T-shirt program, and in-house mailings like Daily Letters and Monthly Statements. This role creates systems and processes that others rely on and serves as a trusted partner across Development, Gift Operations, Donor Services, Data Services, and Engagement Communications. This role is both strategic and hands-on, with increasing influence over programs that directly impact the donor experience.
Proactively influence our culture by demonstrating a positive, energetic influence throughout the ministry. Consistently represent the ministry with integrity through actions, words, and behavior that supports and aligns with our Mission and Values.
Demonstrate the qualities of a life-time learner in the disciplines relevant to effectively perform job duties by taking personal responsibility for professional development and training.
Actively participate and contribute to ministry wide initiatives and projects like Pledge Drives (daily shifts), Gratitude Fest, Daily Prayer (one time per day), All Team Meetings, All Team Celebrations – and including activities such as our annual banquet, Food and Fun Day, Summits (Remote Teams), Service Projects and others as announced. These are all key components of the ministry, our culture and are more fun to do together!
Support and contribute to ministry endeavors by following employment policies and practices and supporting a safe and healthy work environment. Specifically, follow K-LOVE Inc.’s Injury Prevention and Safety program, support and maintain safety standards, and participate in safety training.
Commit to ongoing growth in the ministry competencies of Collaboration and Team Communication, Growth Mindset, Ownership and Wellness.

Requirements

• Bachelor’s Degree, or combination of education/training with relevant experience.
• Minimum 2-3 years of experience working in communications, marketing, and/or fundraising.
• Must have demonstrated written English and communication skills.
• Ability to establish priorities and handle various tasks simultaneously; perform job under pressure or in critical, time-bound situations while achieving objectives required.
• High degree of accuracy and reliability in work.
• A strong attention to detail and commitment to excellence are required.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships necessary.
• Ability to adjust from working independently to a team setting.
• Ability to adapt to changes that occur ministry-wide and interdepartmentally.
• Ability to start and complete assignments without specific directions; recognize problems and apply or suggest viable creative solutions; engage in professional growth activities.
• Role requires the ability to self-manage, track work progress, and work efficiently without direction and instruction.
• Requires strong problem-solving skills and sharp attention to detail.
• Strong organizational and administrative skills.
• Proficient in Microsoft Office and is open to learning additional tools like Asana and Tableau.
• Must pass a pre-employment reference and background scree
• Proof of legal authorization to work in the United States is required upon hire
• Knows with whom, how, when, and what to communicate. Communication is flavored with grace, respect, and humility. Listens well and willingly receives and applies feedback.
• The ability to relate to others in a way that brings out the best in individuals, groups, and the ministry. This also includes the team members’ insight into others. For example, listening skills, writing skills, and interpersonal skills. For team leaders, the leader has demonstrated the ability to hire and develop people on their team.
• The ability to think and plan strategically and translate that thinking into sustained results. Other areas include team members’ ability to do their job and understand all aspects of their role, their capacity to take charge when it makes sense and to solve problems and resolve issues. For team leaders, this includes the ability to formulate and present goals, manage their budget, see beyond the short term, and envision the longer-term big picture.
• The ability to maintain capacity and openness to God's leading by staying physically, emotionally, and spiritually healthy. Emotional examples of this could include team members flexibility, consistency, adaptability, personal discipline, and ability to manage stress.
• Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
• The team member is regularly required to sit; use hands to finger, handle, feel, work keys and locks, and talk and hear. The team member is occasionally required to reach with hands and arms. The team member is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Nice To Haves

• Prior experience in SalesForce is desired, but not required.
• Experience working for a ministry and/or non-profit organization is desirable.

Responsibilities

• Own and lead key stewardship programs, ensuring they are donor-centered, scalable and operationally sound.
• Lead the Concert Ticket Program, managing timelines, creating systems and products to improve data capture, automation and program adoption, and prioritizing donors and Donor Advisors.
• Act as the source of truth for donors and Donor Advisors’ questions and issues around concerts, tours and shows in a timely manner.
• Project manage the T-shirt Program by aligning Gift Operations, Digital, SalesForce Marketing and Engagement Communications to deliver a high-quality donor experience that balances team needs.
• Oversee the Transactional and Daily Communications content projects in close collaboration with Engagement Ops, MarTech team to provide fresh, accurate and donor-centric content updates.
• Coordinate approvals, track changes, and maintain documentation to ensure across-team alignment and a high-level donor experience.
• Support Donor Services on complex donor communications, standardized responses, pledge receipt updates and stewardship-related messaging.
• Partner with the Sr. Engagement Communications Manager on above stewardship activities, as well as donor journey improvement, events, story captures, outbound calling, campaigns, reporting and more.
• Drive all programs forward with clear communications, key details and timely updates in Asana.
• Prepare reports to share trends, insights, from multiple systems to inform future decision making,
• Ensure tools and systems are in place to provide critical operational and project information to the Engagement leadership team and others to make actionable recommendations on both strategic goals and operational constraints.
• Draft, proof, test, and edit various donor communications.
• Plan, purchase and prepare gifts and swag bags for donors, then ensure successful data capture around these stewardship efforts.
• Lead in-house mailing projects with label creation, packaging, transporting and keeping track of invoices.
• Communicate directly with donors regarding event invitations, story captures and various projects
• Collaborate closely with teams such as Data Services, Donor Services, Audience Engagement, Engagement Services, and others.
• Perform other duties as required.

Benefits

• Inspiring people to move closer to Jesus.
• We use music, individual’s talents, and short educational features to build relationships with our listeners through our media channels. The currency from these relationships is trust, and through that trust we help people respond to a God who loves them, gave Himself for them, and wants to be the center of their lives. Our desire is to work together with our listeners to demonstrate Jesus Christ’s love through service in their local communities.
• Bold Faith: We pursue God-sized dreams through God-honoring obedience and humility. (Micah 6:8)
• Innovative Spirit: We seek new ways to fulfill our mission for God’s glory. (Isaiah 43:19)
• Grateful Stewardship: To whom much is given, much is required. (1 Peter 4:10)
• Team First: We commit to each other in love – honoring one another as we serve the Lord. (Romans 12:10)
• Audience Focus: We reach more people for Christ in more ways. (Mark 16:15)
• Steadfast Integrity: In all we do, we strive to remain above reproach. (1 Timothy 3:2)
• Kingdom Excellence: We bring our best for God and each other. (Colossians 3:23)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree