Stewardship Manager

Museum of Science•Boston, MA

5d•$80,000 - $88,000

About The Position

The Stewardship Manager is responsible for designing and executing donor stewardship strategies that ensure meaningful engagement, recognition, and retention of donors. This role ensures that donors receive timely, accurate, and compelling communications that demonstrate the impact of their support and strengthen long-term relationships with the Museum.

Requirements

Builds strong relationships across Advancement, Finance, Communications, and other Museum teams to deliver a seamless donor experience and ensure stewardship commitments are met.
Develops thoughtful and engaging stewardship strategies that strengthen donor relationships while continuously identifying opportunities to enhance recognition and engagement.
Produces accurate, high-quality donor communications and reporting with exceptional attention to detail while honoring donor intent and maintaining confidentiality.
Leads and develops a collaborative team while fostering meaningful relationships with donors and colleagues through thoughtful communication and a service-oriented approach.
Balances multiple priorities in a changing environment, exercises sound judgment, and embraces new ideas and processes to strengthen the stewardship program.
Demonstrates a passion for the Museum's mission and is committed to creating meaningful donor experiences that inspire long-term engagement and support.

Responsibilities

Develops and implements stewardship plans across donor segments and giving levels
Ensures consistent, high-quality donor acknowledgment and recognition practices
Manages donor reporting processes, including impact reports and updates
Oversees development of donor-facing materials, including reports, letters, and impact communications
Partners with Communications and program teams to gather content and articulate outcomes
Ensures messaging aligns with institutional priorities and donor expectations
Maintains systems to track donor engagement, recognition, and reporting requirements
Ensures fulfillment of donor agreements and reporting commitments
Monitors timelines and workflows to ensure timely delivery of stewardship activities
Tracks and analyzes stewardship effectiveness and donor retention trends
Identifies opportunities to enhance donor experience and engagement strategies
Oversees financial stewardship activities, including endowment reporting, donor fund stewardship, tax acknowledgment processes, and coordination with Finance to ensure accurate stewardship records and compliance with donor intent.