Stewardship and Engagement Program Manager
About The Position
The Stewardship and Engagement Program Manager leads the development, implementation, and sustainability of a comprehensive donor stewardship and engagement program. This role ensures donors feel appreciated, informed, and inspired to continue supporting Spartanburg Regional Healthcare System. Partnering with Directors of Philanthropy, clinical leaders, Marketing and Communications, and Finance, this position creates meaningful donor experiences and impact communications that demonstrate how philanthropy advances care across the system. This role also oversees annual appeal efforts through direct and electronic mail.
Requirements
- Bachelor’s degree in Business, Communications, Healthcare Administration, or related field
- 2 to 5 years of nonprofit development, donor relations, communications, or related experience
Nice To Haves
- Experience in nonprofit, healthcare, or higher education environments
- Familiarity with Blackbaud Raisers Edge
Responsibilities
- Designs and manages a strategic, tiered stewardship plan for donors and grantors at all giving levels
- Ensures timely, personalized stewardship aligned with donor intent, recognition preferences, and gift agreements
- Oversees donor recognition initiatives including physical signage and digital displays
- Coordinates acknowledgment letters and emails for donors and honorees in collaboration with development and executive teams
- Supports donor engagement activities such as events, tours, recognitions, and ceremonies
- Maintains a structured calendar for recurring stewardship touchpoints
- Designs and develops compelling direct mail and electronic appeals
- Ensures timely distribution of all appeal communications
- Maintains accurate and current mailing lists
- Coordinates with Marketing and internal production teams for development and distribution
- Partners with clinicians and program leaders to gather outcomes, stories, and metrics that demonstrate donor impact
- Creates stewardship reports, newsletters, and personalized donor updates
- Maintains templates and style guidelines to ensure consistent branding and messaging
- Ensures accurate gift designation and fund utilization reporting
- Maintains documentation for donor preferences, naming opportunities, and recognition standards
- Ensures stewardship activities are documented in the CRM and aligned with reporting requirements
- Partners with Finance and program leaders to communicate fund balances, expenditures, and outcomes
- Uses data and analytics to evaluate stewardship effectiveness
- Recommends enhancements to donor communications, automation, and engagement strategies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
