Stewarding Supervisor (The St. Regis Aruba Resort)

Marriott•Palm Beach, FL

3d•Onsite

About The Position

This position is responsible for directing and assisting Stewards to ensure efficient cleanup, maintaining proper water temperature and chemical levels for cleaning, and documenting these levels. The role also involves assisting with banquet plate-ups, supporting cooks and kitchen staff with various tasks, providing necessary items to cooks, and supporting banquet and buffet operations by transporting items and ensuring adequate stock. The supervisor is also responsible for returning cleaned items to their proper locations and operating/maintaining cleaning equipment and tools such as the dishwashing machine, hand wash stations, pot-scrubbing station, and trash compactor. Additionally, the role includes assisting management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Adherence to all company and safety/security policies and procedures, reporting of accidents/injuries/unsafe conditions, and completion of safety training are required. The supervisor must maintain a clean and professional appearance, protect company assets, and provide excellent guest service by welcoming and acknowledging guests according to company standards and anticipating/addressing their needs. Communication skills, teamwork, and adherence to quality standards are essential. Physical requirements include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance, standing/sitting/walking for extended periods, reaching overhead and below the knees, and performing other reasonable job duties as requested.

Requirements

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
At least 1 year of supervisory experience.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Ability to stand, sit, or walk for an extended period of time.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to move over sloping, uneven, or slippery surfaces.
Clear and professional language skills.
Ability to develop and maintain positive working relationships.
Ability to support team to reach common goals.
Adherence to quality expectations and standards.
Adherence to all company and safety and security policies and procedures.
Ability to report accidents, injuries, and unsafe work conditions to manager.
Completion of safety training and certifications.
Maintain uniform and personal appearance that is clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.

Responsibilities

Direct and assist Stewards in order to make clean up more efficient.
Ensure water temperature, and chemical levels are appropriate for cleaning and documented.
Assist with Banquet plate-ups.
Assist cooks and kitchen staff with various tasks as needed.
Provide cooks with needed items.
Support banquet and buffet by transporting and ensuring adequate stock.
Return cleaned items to proper locations.
Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others; support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Stand, sit, or walk for an extended period of time.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move over sloping, uneven, or slippery surfaces.
Perform other reasonable job duties as requested by Supervisors.