Stewarding Supervisor (Caesars Palace LV)
About The Position
The Stewarding Supervisor is responsible for standardizing, maintaining, and continuously improving the quality of cleanliness and maintenance in all back-of-house (BOH) food and beverage areas. This role involves managing all aspects of the Stewarding Department functions in accordance with hotel standards, directing and implementing a service and management philosophy to guide staff, and ensuring the overall cleanliness of F&B related BOH areas. The supervisor will monitor and evaluate staffing, hire, train, and motivate staff, develop employees, set service standards, and oversee inspections of BOH areas for cleanliness and equipment maintenance. They will also supervise cleaning to meet health department requirements, conduct internal health inspections, prepare work schedules, and continuously improve BOH services by evaluating problems and using feedback or data. The role includes conducting BUZZ meetings, keeping the team informed of property promotions, following company policies, practicing safety rules, ensuring proper storage of items, communicating company expectations, addressing employee performance, inspecting grooming, holding employees accountable, maintaining employee records, understanding the CBA Union contract, ensuring equipment cleanliness, training staff on chemical use, delegating duties, overseeing trash disposal, checking storage areas, monitoring dishwashing and storage requirements, identifying dish machine problems, preparing contingency plans, monitoring pest control, conducting training sessions, reviewing service needs, assisting staff, responding to emergencies, and performing other related duties.
Requirements
- Minimum of 3 years’ experience in a similar role in a high-volume food service or food processing environment
- Able to manage team of 15-20 managers and supervisors and 200 hourly employees
- In-depth knowledge on latest cleaning and sanitation practices including chemicals
- Passion for streamlining operational procedures and increasing productivity of department
- Excellent communication and administration skills
- Passion to explore and test latest technologies
- Applies best industry best practices
- Ability to maintain and further develop the standards set by Caesars Entertainment
- Work requires effective communication in English, both verbal and written form in a professional manner
- Must present a neat and professional appearance
- Must be able to obtain ServSafe Certification
Nice To Haves
- Bilingual abilities are preferred but not required
- Flexibility with working various shifts
Responsibilities
- The overall cleanliness of all F&B related BOH areas
- Monitor and evaluate staffing levels and hire, train and motivate staff to ensure adequate guidance and resources exist to accomplish established objectives
- Develops highly skilled, successful employees, sets realistic and measurable service standards and goals
- Oversees and / or conducts inspections of back of the house areas for cleanliness and maintenance of equipment
- Supervises the cleaning necessary to meet the requirements of the SNHD
- Conducts internal health inspection in conjunction with the Executive Chef/ safety team
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands
- Continuously improves BOH related services by evaluating problems using feedback or data
- Perform BUZZ meetings with staff, ensuring that service is technically proficient
- Keeps team well informed of property promotions and events
- Consistently follows company policies, procedures and industry regulations
- Practice and observe safety rules and regulations and ensure others to do the same.
- Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to Hotel requirements
- Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategies
- Addresses employee performance issues, coaches for improvement and provides ongoing feedback
- Inspect grooming and attire of staff; rectify any deficiencies
- Holds employees accountable
- Maintains accurate and up-to-date employee records, completes performance reviews in a timely fashion
- Clearly understands and abides by the CBA Union contract
- Ensures that cleanliness of all kitchen and stewarding equipment is adhered to
- Maintain complete knowledge of correct maintenance and use of equipment
- Responsible for training staff in the use of chemicals related to the department and proper methods for cleaning
- Responsible for the delegation of job duties to work force
- Oversees the disposal of trash and garbage
- Check storage areas for proper supplies, organization and cleanliness
- Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage
- Identify dish machine problems by inspecting washed wares; resolve problem situations
- Prepare contingency plans for equipment which cannot be repaired immediately
- Monitor and maintain pest control requirements in accordance with hotel standards
- Perform training sessions with staff, ensuring that service is technically proficient
- Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications
- Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness and service standards
- Respond to emergency situations accordingly
- Perform all other job-related duties as requested
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
