Stewarding Supervisor - Banquets - Full Time (Harrah's LV)

Caesars Entertainment • Las Vegas, NV

2d • Onsite

About The Position

The Stewarding Supervisor is responsible for standardizing, maintaining, and continuously improving the quality of cleanliness and maintenance in all back-of-house (BOH) F&B areas. This role involves managing all aspects of the Stewarding Department functions in accordance with hotel standards, directing and implementing a service and management philosophy to guide staff.

Requirements

• Able to manage team of 15-20 managers and supervisors and 200 hourly employees
• In-depth knowledge on latest cleaning and sanitation practices including chemicals
• Passion for streamlining operational procedures and increasing productivity of department
• Excellent communication and administration skills
• Passion to explore and test latest technologies
• Applies best industry best practices
• Ability to maintain and further develop the standards set by Caesars Entertainment
• Work requires effective communication in English, both verbal and written form in a professional manner
• Must present a neat and professional appearance
• Must be able to obtain ServSafe Certification
• Minimum of 3 years’ experience in a similar role in a high-volume food service or food processing environment

Nice To Haves

• Bilingual abilities are preferred but not required
• Flexibility with working various shifts

Responsibilities

• Overall cleanliness of all F&B related BOH areas
• Monitor and evaluate staffing levels and hire, train and motivate staff
• Develops highly skilled, successful employees, sets realistic and measurable service standards and goals
• Oversees and / or conducts inspections of back of the house areas for cleanliness and maintenance of equipment
• Supervises the cleaning necessary to meet the requirements of the SNHD
• Conducts internal health inspection in conjunction with the Executive Chef/ safety team
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands
• Continuously improves BOH related services by evaluating problems using feedback or data
• Perform BUZZ meetings with staff, ensuring that service is technically proficient
• Keeps team well informed of property promotions and events
• Consistently follows company policies, procedures and industry regulations
• Practice and observe safety rules and regulations and ensure others to do the same
• Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to Hotel requirements
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategies
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback
• Inspect grooming and attire of staff; rectify any deficiencies
• Holds employees accountable
• Maintains accurate and up-to-date employee records, completes performance reviews in a timely fashion
• Clearly understands and abides by the CBA Union contract
• Ensures that cleanliness of all kitchen and stewarding equipment is adhered to
• Maintain complete knowledge of correct maintenance and use of equipment
• Responsible for training staff in the use of chemicals related to the department and proper methods for cleaning
• Responsible for the delegation of job duties to work force
• Oversees the disposal of trash and garbage
• Check storage areas for proper supplies, organization and cleanliness
• Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage
• Identify dish machine problems by inspecting washed wares; resolve problem situations
• Prepare contingency plans for equipment which cannot be repaired immediately
• Monitor and maintain pest control requirements in accordance with hotel standards
• Perform training sessions with staff, ensuring that service is technically proficient
• Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications
• Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness and service standards
• Respond to emergency situations accordingly
• Perform all other job-related duties as requested

Benefits

• Drug test and background check prior to an offer being extended

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed