Sterilization Services Coordinator II
About The Position
Serve as primary non-sales point of contact for assigned EO sterilization customers. Coordinate customer communication related to scheduling, documentation needs, and service status. Respond to customer inquiries and ensure timely follow-up and issue resolution. Support onboarding of new customers and services. Coordinate EO sterilization scheduling in collaboration with Operations and Planning teams. Track customer materials, documentation readiness, and service milestones. Communicate schedule changes, constraints, or risks proactively to customers and internal stakeholders. Support prioritization of work based on capacity, customer need, and business requirements. Act as liaison between customers and internal technical specialists, Quality, and Management. Coordinate information flow for deviations, investigations, or service-related issues. Ensure customer requirements are communicated clearly to internal teams. Escalate risks or concerns appropriately and track actions to closure. Maintain customer records, communication logs, and service tracking tools. Support preparation and collection of customer-facing documentation. Follow established quality system procedures and data integrity requirements. Identify opportunities to improve coordination processes and customer experience.
Requirements
- Associate or Bachelor’s degree in a technical, scientific, or business-related field (or equivalent experience)
- Experience in customer coordination, operations support, or regulated service environments
- Strong organizational, communication, and follow-up skills
- Ability to manage multiple priorities and work cross-functionally
Nice To Haves
- Experience in medical device, sterilization, laboratory, or regulated industries
- Familiarity with EO sterilization services or quality system environments
- Experience working directly with technical and quality teams
Responsibilities
- Serve as primary non-sales point of contact for assigned EO sterilization customers
- Coordinate customer communication related to scheduling, documentation needs, and service status
- Respond to customer inquiries and ensure timely follow-up and issue resolution
- Support onboarding of new customers and services
- Coordinate EO sterilization scheduling in collaboration with Operations and Planning teams
- Track customer materials, documentation readiness, and service milestones
- Communicate schedule changes, constraints, or risks proactively to customers and internal stakeholders
- Support prioritization of work based on capacity, customer need, and business requirements
- Act as liaison between customers and internal technical specialists, Quality, and Management
- Coordinate information flow for deviations, investigations, or service-related issues
- Ensure customer requirements are communicated clearly to internal teams
- Escalate risks or concerns appropriately and track actions to closure
- Maintain customer records, communication logs, and service tracking tools
- Support preparation and collection of customer-facing documentation
- Follow established quality system procedures and data integrity requirements
- Identify opportunities to improve coordination processes and customer experience
Benefits
- Comprehensive medical coverage
- dental
- vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
