STEP DOWN NAVIGATOR

UHS • Kirkland, WA

4h • Onsite

About The Position

The Step-Down Navigator works with patients and their families to successfully transfer discharging patients from the inpatient setting into the PHP/IOP level of care. Focus will be on improving step down conversion rates and contributing to the increase and stabilization of the outpatient census. The Step-Down Navigator works directly with various members of the healthcare team, hospital departments, and administration to answer questions, promote the program and eliminate barriers to successful step downs in level of care with the goal of facilitating a positive patient experience during their time in the organization. The Step-Down Navigator acts as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience while promoting the outpatient program and navigating barriers to successful step downs.

Requirements

• High school diploma/GED required
• Must obtain CPR, First Aid, Handle with Care, and Verbal De-Escalation certifications provided by facility upon hire.

Nice To Haves

• BA preferred
• Preferred two (2) years experience in a psychiatric health care setting.

Responsibilities

• Works with patients and their families to successfully transfer discharging patients from the inpatient setting into the PHP/IOP level of care.
• Improves step down conversion rates and contributes to the increase and stabilization of the outpatient census.
• Works directly with various members of the healthcare team, hospital departments, and administration to answer questions, promote the program and eliminate barriers to successful step downs in level of care.
• Facilitates a positive patient experience during their time in the organization.
• Acts as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience.
• Promotes the outpatient program and navigates barriers to successful step downs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED