STEP-DOWN NAVIGATOR

UHS•Orlando, FL

126d•Onsite

About The Position

The Step-Down Navigator plays a critical role in ensuring patients transition successfully to the appropriate continuum of care following inpatient treatment. This position blends clinical coordination with business development responsibilities to support patient engagement in outpatient programs such as Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP). The Step-Down Navigator meets with eligible patients to educate them on the benefits of continuing treatment after discharge and assists in connecting them to outpatient programs. In addition to supporting clinical care transitions, this role actively promotes UBC’s outpatient services, helps increase program participation, and contributes to patient satisfaction initiatives. The Step-Down Navigator collaborates closely with clinical teams, business development, utilization review, and outpatient departments to identify eligible patients and facilitate smooth transitions to step-down levels of care. This role requires strong relationship-building, patient engagement, and communication skills, as well as an understanding of inpatient workflows and discharge planning processes.

Requirements

Minimum two (2) years’ clinical experience in an inpatient psychiatric/mental health setting.
Current CPR, Physical and Verbal Crisis Intervention Certification. Training may be obtained during new hire orientation.

Nice To Haves

Bachelor’s degree preferred in social services or patient care related fields.

Responsibilities

Meet with eligible patients during their inpatient stay to discuss the benefits of continuing treatment through step-down services such as PHP and IOP.
Educate patients and families about the importance of ongoing mental health care and available outpatient treatment options.
Collaborate with the Business Development, Clinical Services, Utilization Review, Business Office, and Outpatient Departments to confirm eligibility and coordinate care transitions.
Maintain a strong understanding of inpatient workflows and discharge processes to effectively identify and engage eligible patients.
Promote UBC outpatient programs by educating patients on the value of continued treatment and encouraging participation in PHP and IOP services.
Identify opportunities to increase step-down referrals and outpatient program participation.
Develop rapport with patients to improve engagement and reduce refusal rates for recommended levels of care.
Support patient satisfaction initiatives by encouraging patients who have had positive treatment experiences to share feedback through online reviews and surveys.
Collaborate with the Business Development and Outpatient teams to support growth initiatives and improve awareness of UBC’s continuum of care.