Status Board Operator

Virgin Hotels•Las Vegas, NV

10d•Onsite

About The Position

The Status Board Operator will play an important role for coordinating the daily activities of the Housekeeping Department and answering the phones promptly and professionally, running daily required reports, input of carpet shampoo rooms, general clean rooms, ECO Lab services, broken/repair equipment logs, equipment key sheets and daily inventory of all communication equipment. The Status Board Operator will be responsible for assisting all departmental requests for Housekeeping daily operational information.

Requirements

Current, legal, and unrestricted ability to work in the United States
Always communicate effectively with guests and all levels of employees
Maintain records of status and statistics, phone logs, maintenance logs, attendance logs, lost and found logs, and work orders
Review and comprehend all necessary documentation
Use a computer keyboard, 10 key, pagers, and telephone
Prioritize workload
Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Strong communication and presentation skills to all levels of management
Creativity and innovation are essential!
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Excellent customer relations, communication, presentation, and organization skills of utmost importance
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service

Nice To Haves

1-2 years of status board/coordinator experience in housekeeping department within a hotel industry
Basic knowledge of housekeeping and hotel department functions
1 year minimum of one year housekeeping or clerical experience
Computer and 10 key experience helpful

Responsibilities

Maintain accurate records of HOTSOS, ability to monitor system and direct Team Members accordingly, using other resources, coordinate Team Members accordingly, communicate and monitor guest service calls (Engineering, Security, all hotel functions that go through HSKP are monitored, dispatched and completed in accordance with departmental operating standards (time sensitive, everything has a time), accuracy, efficiency, print LMS daily station assignment sheets, vacant clean inspected/vacant clean/vacant dirty/pick-up/out of order/ discrepancies/ off the market reports
Print in-house reports for specific times of shifts
Prepare supervisor daily paperwork packet/boards (with all paperwork as directed by management). Distributing paperwork needed by supervisors
Maintain responsibility for lost and found log sheet and drop box in office
Maintain permanent records of the following: phone logs. maintenance log, shampoo lists etc.
Responsible for distributing AAA/Sales rooms, rush rooms, pick-up rooms, pre-key rooms, VIP rooms, early checkouts, stay-overs, and service requests
Responsible for running daily reports: AM housekeeping reports, due-outs, vacant dirty lists etc.
Responsible for answering a multi-line phone system and dispatching calls
Responsible for daily inventory of all communication devices
Responsible for equipment/storage keys sign out/in, daily inventory of keys and equipment and reporting repairs and/or maintenance of keys or equipment