Service to the Armed Forces: Station Supervisor

American Red Cross • Camp Lejeune, NC

6d • Onsite

About The Position

The American Red Cross is currently seeking a Mobile SAF-IS Regional Program Station Supervisor to support the Service to Armed Forces and International Services Division mission. This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. Relocation assistance is only available for current employees within a 50-mile radius within the division.

Requirements

• Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required, or related equivalent experience.
• 3 years’ minimum related experience in program management or related field is required.
• 1 year of lead or supervisor experience.
• Must be able to operate independently, with initiative, and manage an assigned area of responsibility.
• Requires strong computer skills.
• Public speaking skills and the ability to communicate effectively verbally and in writing are required.
• Must have strong interpersonal skills and the ability to work well in an individual or team environment.
• Ability to balance multiple priorities is essential.
• U.S. citizenship is required.
• Must be able to obtain a secret security clearance and a no-fee U.S. passport.
• Worldwide mobility is a condition of employment and an essential function of this position.
• Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families.
• Must meet strict medical and physical requirements, including immunizations required by the U.S. military.
• May be required to wear military uniforms, and live and work in harsh and stressful environment in conflict areas.
• Periodically accompanies the military on deployments.

Nice To Haves

• Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments.
• SAF/IS employees are servant leaders supporting deployed military members through difficult and challenging issues.
• Candidates need to thrive on service and teamwork.
• Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues.
• Familiarity with military culture, regulations and protocol.
• Experience with American Red Cross programs and services is strongly.

Responsibilities

• Manage and administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures.
• Support the delivery of International Services programs and services.
• Provide support, development, and/or leadership guidance to all volunteers.
• Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.
• Serves as the “face” of the Red Cross at assigned location.
• Builds strong relationships with military leadership, key organizations, and community leaders.
• Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross.
• Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross Mission and service.
• Manages a volunteer engagement program and cycle to enable delivery of all Red Cross programs and services on a military installation and in their local community.
• Manages Volunteers who will be the primary resource to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures.
• Develop and implement local needs assessment and Volunteer Program Plan through utilizing process established by Volunteer Resources.
• Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services.
• Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize and communicate with volunteers within the local footprint.
• Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area.
• Provides supervision of volunteer Service Delivery staff.
• Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, resiliency training and morale items and support.
• Ensures community outreach, to include command meetings and education briefings, presentations, or workshops
• Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives.
• Manages support services to military members and their families to include family follow-up information and referrals, and other related services.
• Provides support for the emergency communications center with local information, as appropriate.
• Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available.
• Develops and manages budgets and expenditures to ensure programs are operating within budget to support all programs and services.
• Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met.
• Support both the day-to-day operations and emergency needs of the Hero Care Center as a member of the Hero Care Network Contingency Team.
• Completes all training and requirements to maintain casework proficiency, to include working shifts and participating in readiness drills.
• Responds to emergencies, surge, and disaster situations, as needed.
• Maintain all medical and security requirements
• Engage in annual deployment familiarization program to include trainings and meetings
• When activated to deploy, participate in additional trainings and meetings to prepare for deployment

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees