Station Manager

Air Canada•Ottawa, ON

16h•Onsite

About The Position

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Senior Director, Customer Experience, Western and Atlantic Canada Airport Operations, the Station Manager will be responsible for the leadership and development of airport personnel at an Air Canada staffed station. The Station Manager ensures the safe and compliant operation of their station, operational performance management, and is responsible for the overall airport customer experience at the location. This role will be accountable for driving the support, execution and development of local plans to support Air Canada’s transformative strategy. The Station Manager is a visible and present leader in the station and in their airport and local communities.

Requirements

A relevant university degree (Bachelor's), certification, and/or relevant experience commensurate with the role
Airport operations leadership experience
Ability to work independently
Willing to relocate to the assigned location to live full-time
Has a track record of consistent performance and delivery, with a strong focus on safety, customer experience and business transformation
Strong people leadership and people development skills, with an ability to inspire and motivate teams while holding them accountable for results
Strong communication and negotiation abilities.
Experience in budget management and financial decision-making.
Familiarity and commitment to Corporate Environment guidelines.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Nice To Haves

Based on equal qualifications, preference will be given to bilingual candidates.

Responsibilities

Accountability for the overall performance of a non-hub Canadian Airport location.
Leads the local support, execution and development of the Airports 2030 transformative vision in the station. This plan transforms the ways of working in-terminal and in baggage handling, leveraging self-service and automation. This unlocks efficiency and allows for a focus on customer experience.
Authority and responsibility for the management of safety and security at their location, including compliance with all applicable regulatory standards, not limited to: Transport Canada, ICAO, IOSA, SMS, CTA, etc.
Collaborate with regulatory agencies to ensure compliance with aviation regulations.
Hold oversight of all daily operational risks related to Safety at the location, including ensuring that safety-related incidents are addressed, root cause identified, and corrective measures implemented.
Accountable to elevate the customer experience from an airport’s perspective and drive excellence across key metrics (including Safety, GO, OTP, A14, schedule completion, Baggage performance, NPS and colleague sentiment) in the station. This role proactively seeks out solutions to operational problems.
Accountable to maximize operational performance, including through periods of peak volume or IROP.
Provides leadership, oversight and direction to a team of direct Air Canada unionized employees and (if applicable) management.
Responsible for empowering operational leaders to enable them to run the day-to-day operations, removing the need for unnecessary escalations.
Creates strong relationships with unions, government agencies, industry partners, vendors and airport authorities at their location
Responsible for managing the station's operating budget.
Ensure ongoing compliance with regulatory and other requirements of the relevant authorities, with standards established and agreed with each customer airline and other operationally relevant external parties.
Oversee the implementation and audit of Air Canada SOPs (Standard Operating Procedures) at the station
Fosters a high-performance, inclusive culture by actively engaging, coaching, and developing frontline teams. Champions employee well-being, recognition, and professional growth to drive accountability, collaboration, and operational excellence.
Visible and empowering leader who cultivates trust and alignment through transparent communication, regular presence on the floor, and proactive engagement with employees, union representatives, and stakeholders to ensure a cohesive and motivated workforce.
Act as Designated Air Canada representative as necessary for the Senior Director, Customer Experience, Western and Atlantic Canada Airport Operations.