Station Manager - Portland, OR
About The Position
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. The Station Manager will lead and manage the Portland (PDX) station P&L and operations successfully by engaging people, growing the business, organizing the team for great customer service, operational quality and efficiency, and managing costs and partners.
Requirements
- Good understanding of freight forwarding industry
- Knowledge of station level administrative matters
- Ability to take ownership and drive station solutions independently.
- Proven track record in people management role (leadership, motivation and people skill)
- Good communication skills
Nice To Haves
- Strong Air Freight background seen as major benefit
Responsibilities
- Manage Station’s EBIT result
- Ensure employee engagement, targeting for the best results
- Ensure and Improve customer satisfaction via Service First incl. process improvements
- Drive GoGreen agenda
- Deals with local authorities and acts as a legal representative of the station.
- Acts as a representative of the station towards employees, e.g. organizing company events and go-to person for station personnel on non-functional topics
- Decided upon all administrative matters at station.
- Leads negotiations with external suppliers.
- Accompanies Field Sales and Key Account Sales on visits to important clients or prospective clients (where “Station Manager” title may be beneficial to closing the deal)
- Hiring decisions at station level (although Station Manager may require formal next-level approval)
- Functional strategy decisions
- Functional operations decisions (incl. negotiations with external AFR/OFR/Inland logistics suppliers)
- Setting performance targets
- Evaluating performance and targets achievement
- Ensure adherence to Company policies.
- Ensure effective customer service through a process-oriented approach that delivers reliable and consistent service.
- Collaborate with AFR product and DGF global network partners
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
