Station Manager - MSY Airport

PrimeFlight Aviation Services•Kenner, LA

45d•Onsite

About The Position

The Station Manager has a highly responsible and strategic role, overseeing the entire operations at a specific airport station. This individual is responsible for managing staff, coordinating with airlines, ensuring compliance with federal and local regulations, and maintaining high standards of customer service. You will play a crucial role in budget management, operational planning, and implementing policies and procedures to enhance efficiency and safety. The Station Manager is also the primary liaison with airport authorities, handling negotiations and collaborations for smooth airport operations. Leadership, problem-solving skills, and the ability to handle high-pressure situations are essential, as the Station Manager ensures the successful and profitable running of the airport station.

Requirements

18 years of age or older
Must be legally authorized to work in the country of employment.
Must hold a valid driver's license.
Communicate effectively in English (reading, writing, speaking)
Minimum of 7 years of experience in airport operations or a related field
Proven experience in a managerial or supervisory role
Excellent communication and negotiation abilities
Knowledge of airport operational procedures and regulatory requirements
Ability to work in a fast-paced and dynamic environment
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).

Responsibilities

Oversee the day-to-day operations of the airport service station, ensuring smooth and efficient functioning
Lead and manage a team of supervisors, agents, and support staff to deliver exceptional service to passengers and clients
Develop and implement station policies, procedures, and standards to maintain operational excellence
Monitor and manage station performance metrics, including on-time performance, customer satisfaction, and financial targets
Collaborate with airline partners and airport authorities to coordinate services, resolve issues, and optimize station resources
Conduct regular staff meetings and training sessions to ensure that employees are well-informed and equipped to handle their responsibilities
Foster a culture of safety within the station, adhering to all safety regulations and conducting safety audits and inspections
Manage staffing levels, schedules, and assignments to meet service demands while controlling labor costs
Handle customer inquiries, complaints, and escalations, striving for prompt resolution and customer satisfaction
Implement and maintain quality control measures to uphold service standards and ensure accuracy
Manage station budget, including expense control, cost analysis, and revenue optimization
Coordinate equipment maintenance, repairs, and replacement to minimize downtime
Ensure compliance with security protocols and report any security incidents or breaches
Develop and maintain strong relationships with vendors and suppliers to secure necessary resources
Implement environmental sustainability initiatives to minimize the station's carbon footprint
Prepare regular reports and updates for senior management, highlighting station performance and recommending improvements
Plan and execute station-wide events and promotions to enhance passenger experience and loyalty
Stay informed about industry trends, market developments, and emerging technologies in aviation services
Manage station inventory and procurement of supplies, equipment, and uniforms
Drive a culture of continuous improvement, seeking opportunities for operational enhancements and cost savings
Perform any additional duties as assigned by management