Station Manager - LCL

Maersk • Hapeville, GA

4d • $100,000 - $110,000 • Hybrid

About The Position

The Station Manager offers critical support & guidance to their direct and indirect reports. The individual is accountable to ensure Operation teams are minimalizing dwell at origin/destination and executing financial tasks timely & accurately. Individual shall coach the team to focus on controlling their costs to achieve improved GP per Shipment. Individual is the 2nd level escalation for service failures. To operate a flexible business, the Station Manager must support cross-functional support, when needed. This means, the ability to support other leaders to during operational challenges (peak season, PTO, sick leave, maternity/paternity leave, etc.).

Requirements

• Bachelor’s degree or equivalent required
• Quantitive experience of related activity of 8+ years of experience
• Knowledgeable on Freight Forwarding operations & finances
• Financial Awareness
• Integrity
• Analytical Skills
• Attention to Detail
• Coaching
• Communication & Self-Motivation, and Discipline
• Efficiency with MS software/tools
• Experience with CargoWise One software
• You must be authorized to work for any employer in the U.S.

Nice To Haves

• Domestic travel is expected for <15% of time.

Responsibilities

• Individual is responsible to have constant 1v1 sessions (minimum 4 per month).
• Individual is responsible to coach, mentor, guide, train, and maintain accountability with their direct reports.
• Facilitated in alignment with HR Station Manager shall participate with direct reports holding their respective teams accountable.
• Individual is responsible to lead (or nominate a leader) for Operations Team fortnightly huddle.
• Station Manager shall participate in Voice of Customer (VoC) results.
• With support from their direct report, Station Manager shall document CAPA (Corrective Action / Preventative Action) with guidance from stakeholders (CX, Commercial, LCL Export/Import Specialists, Product, and LCL Finance and Analytic team).
• Manager shall monitor direct reports execution regarding Dwell: Export: Origin Dwell, Target is <13 days Import: Destination Dwell, Target of <2 days Received in Import Warehouse / Final CFS to Delivery.
• Manager shall be familiar with Customer Rate Cards / Quotations to focus on Transit Time performance.
• Ensure all bonds have been closed (within 2 days of Arrival), if we coordinated the bond per In-Bond IOP.
• Export Clearance audits must be completed for 10 random shipments per month.
• Drive healthy financial execution within Global KPI expectations.
• Cost Accruals must be entered into CargoWise1 immediately (no later than 4 business hours) following the service request.
• Familiarize yourself with your customer rate cards/quotations.
• Identify if “Unhappy Flow” costs are billable and add the corresponding Revenue Accruals prior to Soft Close.
• Avoid payables by entering cost accruals timely & accurately at time-of-service request.
• Avoid any payables older than 30 days
• Achieve Soft Close timeliness of 100% each month, based on Soft Close KPI’s and month end process.
• Drive proactive & timely communication with your direct reports.
• Responses to other colleagues shall be answered no later than the next business day.
• Be proactive and not reactive.
• Abide by the Maersk Core Values.
• Be receptive to feedback from Head of LCL Operations & leadership peers.
• Show ownership of your responsibilities.
• Be diligent with record keeping on financial tasks.
• Be vocal when necessary.

Benefits

• Comprehensive medical, dental, and vision coverage for you and your eligible dependents, with multiple plan options to fit your needs
• 15 days PTO + 4 floating holidays + 10 paid company holidays
• 401 (k) Retirement Savings Plan with company match
• Paid maternity and paternity leave to support you and your family during life’s important moments
• Free and confidential counseling, financial planning, and wellbeing resources
• Access to in-house training, global learning platforms, and mentorship programs to support career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager