Station Ambassador POOL

Metrolinx

2d • $29 • Onsite

About The Position

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Station Customer Operations East Office is seeking Station Ambassadors to act as Metrolinx brand representatives. The successful candidates will provide customers with information and assistance related to bus and train services, wayfinding, policies, fare products, equipment, and purchase methods, while ensuring a safe, positive, and efficient customer experience.
Start Rate (Non-negotiable): $29.30 per hour 
Training Rate (Non-negotiable): $17.60 per hour

Requirements

• Completion of high school education or combination of education, training and experience deemed equivalent.
• Six (6) months experience in customer service and dealing with the public directly.
• Must be able to obtain and maintain First Aid Certification and perform First Aid.
• Must successfully complete safety, environmental and any other training required by corporate policy.
• A valid G License is required as all incumbents must be able to travel to various work locations in a reasonable timely manner around the region as required e.g., outside of regular transit hours and/or at any time during their shift, in order to meet operational needs.
• Good oral and written communication skills and the ability to deal courteously with the public.
• The individual must possess the necessary personal transportation to commute between different work locations within a reasonable timeframe, which could cover the entire Greater Golden Horseshoe area.
• Ability to read and understand fare tables, manuals, and schedules.
• Good computer skills and adept at learning new technology.

Nice To Haves

• Bilingualism is an asset.

Responsibilities

• Represents Metrolinx and the Metrolinx brand, and always works in accordance to our customer and safety charters to provide excellent customer service.
• Selling and educating customers on all forms of fare media and other products as required and depositing revenues daily.
• Handles and maintains accurate records of cash handling, equipment malfunctions, incident reports, and electronic logs, the appropriate handling/logging of lost and found articles.
• Be proactive with customers to answer questions and be flexible in handling any situation, including assisting customers with special needs (i.e. wheelchair assistance), provides First Aid as required.
• Providing trip planning and wayfinding information to the travelling public and providing in person assistance when required.
• Keeping customers in the know by making station announcements, update notice boards, ensure service bulletins and marketing materials up to date and current.
• Assisting with revenue protection activities which may include inspecting customer tickets or PRESTO cards prior to customers boarding and notifying Transit Safety as needed.
• Responsible for ensuring the stations, platforms and grounds are safe by conducting safety and quality checks including removing snow and ice from walkways.
• Carrying out basic janitorial services and maintenance on the station grounds

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees