NAC Station Agent

Northern Air Cargo • Bethel, AK

8d • Onsite

About The Position

As a Bethel Station Agent, you are the essential link on the ground that connects communities, local businesses, and families to the freight they depend on. This is an action-oriented, fast-paced role where you will manage the safe, efficient, and timely movement of inbound, outbound, and transit cargo. From mastering the loading and unloading of aircraft to ensuring the secure, compliant, and prompt delivery of USPS Bypass Mail, your work directly impacts lives every day. If you are looking for an exciting opportunity to launch a dynamic aviation career with an industry leader, this is your runway.

Requirements

• High School Diploma or General Education Development (GED) equivalent.
• Ability to confidently read, interpret, and apply safety manuals, standard operating procedures, and interoffice notices.
• Ability to draft clear, simple business emails and correspondence.
• Ability to communicate clearly, professionally, and enthusiastically with customers, teammates, and flight crews both in person and over the phone.
• Ability to perform rapid, basic math calculations (addition, subtraction, multiplication, and division) using whole numbers and decimals to instantly audit cargo weights and sizes.
• Ability to compute rates, ratios, and percentages for quick shipping quotes and invoice processing.
• Must possess and maintain a valid Driver’s License.
• Must be able to obtain and maintain a Department of Transportation (DOT) Medical Card and successfully pass all mandatory medical screenings.
• Naturally positive, helpful, and customer-centric demeanor.
• Strong resilience and adaptability, with the ability to stay focused, calm, and highly efficient in a fast-paced, fluid airport environment.
• While performing the duties of this job, the employee is regularly active—standing, walking, communicating, and listening actively throughout the shift.
• The employee must frequently lift, carry, push, pull, and maneuver heavy cargo and baggage weighing up to 70 pounds.
• Specific vision abilities required include close vision, peripheral vision, and depth perception to maintain elite situational awareness around aircraft and moving machinery.

Nice To Haves

• Six (6) months of experience in cargo handling, warehouse operations, customer service, or the aviation industry is preferred (but we will train the right motivated individual!).

Responsibilities

• Serve as the professional face of NAC, delivering high-energy, friendly, and exceptional service to customers during all freight drop-offs, pick-ups, and inquiries.
• Safely, efficiently, and meticulously load, unload, and secure manifested cargo, mail, and baggage to keep our flight operations on schedule and compliant.
• Process and transfer mail to/from partner airlines and the U.S. Post Office, and coordinating the flawless delivery of Bypass mail to local community customers.
• Enter airway bills, freight details, and real-time tracking data into our advanced electronic tracking system.
• Answer calls, manage inquiries with a helpful attitude, and routing critical operational messages accurately.
• Safely command ground service equipment (GSE) and utility vehicles to support fast-moving ramp and warehouse activities.
• Maintain a spotless, organized, and safe workplace, performing light building and ground maintenance to keep our Bethel station looking top-notch.
• Maintain stellar attendance and the flexibility to conquer rotating shift schedules, including nights, weekends, or holidays.
• Step up and tackle any additional operational tasks assigned by the Station Supervisor to keep the team winning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED