Station Agent - Denali (Alaska Railroad)

State of Alaska • Denali, AK

2d • Onsite

About The Position

This is a seasonal position where the Station Agent performs duties related to serving the traveling public, including ticketing, baggage service, and selling tour packages. The role involves acting as a liaison between various personnel and services, resolving customer issues, handling baggage, operating vehicles, maintaining the station and grounds, and performing passenger service duties. The agent will use a computerized reservation system, manage ticket stock and monies, and develop work schedules. They will also monitor performance, train employees, and conduct safety meetings.

Requirements

• High school diploma or GED equivalent is required.
• Six months of verifiable front-line customer service experience is required.
• Skill and ability to deal tactfully with the public is required.
• Must have skill in operating a 10-key machine.
• Must have the skill and ability to keep inventory control of passenger tickets and revenue baggage checks.
• Basic knowledge of accounting procedures to handle money, make change, and reconcile total cash balance daily is required.
• Must possess a valid driver’s license.

Nice To Haves

• One year of experience in the travel or tourism industry is preferred.
• Skill to operate a computerized reservation system is preferred.
• Previous experience operating a forklift is preferred.
• Knowledge of passenger and baggage tariffs, various forms of allowable payment for tickets, railroad services, schedules, baggage allowances, rules and regulations of the department is preferred.
• Ability to operate a computerized reservation system.
• Knowledge of Railroad terminology, passenger and baggage tariffs, services, schedules, and ticketing procedures.

Responsibilities

• Acts as liaison between personnel, vendors, hotels, cruise operators, and other transportation services regarding traffic flow and baggage handling issues.
• Resolves problems regarding lost or damaged bags, keeps an inventory control of all revenue baggage checks.
• Represents the railroad as point of contact between Railroad and public, passengers, tour operators, and hotels in respective area.
• Resolves problems with customers, vendors, and on-board sales.
• Assists with boarding problems and issues.
• Loads/unloads, stows, and delivers baggage to and from trains using a fork lift.
• Operates ARRC vehicles (sedans, pickup trucks) requiring a valid driver’s license.
• Responsible for all general housekeeping and maintenance of building and grounds.
• Ensures property is clean and in orderly condition.
• Performs, as needed, the passenger service duties of ticket and tour package sales, telephone sales, and other passenger service marketing tasks.
• Uses a computerized reservation system to sell tickets and make seat assignments.
• Maintains control, ensures adequate supplies, and maintains current records of all ticket stock, monies, and other forms utilized in station operations.
• Issues cash banks to ticket agents as needed.
• Makes change orders on a daily basis.
• Compiles report of business transactions on a daily basis.
• Develops work schedule for employees to ensure adequate service to customers, tour agencies, hotels, cruise operators, and the general public.
• Monitors performance standards; trains and coaches employees on safety standards and operating procedures; and notifies supervisor of any strengths or weaknesses in work methods.
• Conducts weekly safety meetings.
• Contributes to team effort by accomplishing related results as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED