Station Agent - CLD Airport

PrimeFlight Aviation Services•Carlsbad, CA

1d•Onsite

About The Position

The Station Agent supports the day-to-day airport operations by performing a combination of ramp, customer service, and aircraft servicing duties. This role works under the direction of the Station Manager and is responsible for ensuring safe, efficient, and on-time aircraft operations while delivering a high level of customer service. The Station Agent operates in a fast-paced, physically demanding environment and must be able to work under tight time constraints while maintaining compliance with all safety and security regulations.

Requirements

18 years of age or older
Must be legally authorized to work in the country of employment.
Must hold a valid driver's license.
Communicate effectively in English (reading, writing, speaking)
Ability to work in a fast-paced and physically demanding environment
Strong communication and teamwork skills
Ability to follow instructions and adhere to safety procedures
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
Airlines operate 24/7; must be flexible to work nights, weekends, and holidays
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to crawl and crouch, at times, in confined tight spaces
May need to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Exposure to outdoor elements
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Nice To Haves

Previous customer service or airport experience preferred

Responsibilities

Load, unload, and transport passenger baggage and cargo between aircraft, carts, and terminal areas
Operate ground service equipment such as belt loaders, tugs, and bag carts in a safe and efficient manner
Assist with aircraft servicing, including cabin cleaning, waste disposal, and restocking as needed
Prepare aircraft cabins for boarding and departure, including cleaning seats, galleys, and lavatories
Support ramp operations by coordinating ground equipment and ensuring readiness for arriving and departing flights
Provide customer service support, including assisting passengers at ticket counters, gates, and boarding areas
Communicate effectively with team members, supervisors, and airline partners to ensure on-time performance
Monitor flight schedules and assist with operational changes such as delays or gate changes
Follow all company, airport, and federal safety and security regulations at all times
Maintain a clean, organized, and safe work environment
Complete required documentation and reports accurately and timely
Handle customer concerns and escalate issues to leadership as appropriate
Perform any additional duties as assigned by management