State Service Office Supervisor

State of Nebraska•Lincoln, NE

2d•Onsite

About The Position

The State Service Office Supervisor coordinates and directs State Service Officers who assist veterans in applying for and obtaining benefits. The position supervises Veterans Affairs Service Officers II and clerical/administrative support staff, and manages a State Service Office and/or coordinates specific program operations and initiatives. It has no budgetary authority and does not make major personnel or policy decisions. The position reports to the Deputy Director and is performed in an office. The supervisor oversees office operations and service delivery, supports program planning and evaluation, ensures compliance with accreditation and federal standards, and conducts outreach to veterans, families, veteran organizations, government agencies, community groups, and the public. Program responsibilities include coordinating services and initiatives involving State Veteran Homes, Offutt Air Force Base, the Nebraska National Guard, justice-involved veterans, and veteran families enrolled in Medicaid programs. The role also advises agency leadership on program, business, and administrative matters; relays management information to staff; and supervises employees, including selection, leave approval, performance evaluation, training, and discipline.

Requirements

College coursework in Human Services, Business Administration, or a related field, plus two years of previous experience working with veterans in applying for or obtaining benefits.
Must meet Nebraska State Statute 80-410 requirements: have served in the U.S. armed forces during the dates specified in section 80-401.01, have been honorably discharged or otherwise separated with an honorable characterization, and have been a bona fide Nebraska resident continuously for at least one year immediately before assuming the position.
Must obtain accreditation with the Department and National Veterans Organizations granted by the U.S. Department of Veterans Affairs to accept power of attorney to represent veterans and dependents before the VA.
Knowledge of supervisory techniques, strategic planning, disciplinary processes, employee selection processes, federal and state veterans policies and regulations, application and appeal processes, agency rules and procedures, customer service, basic math, and agency computer applications.
Ability to supervise and train staff; develop objectives, performance goals, and work priorities; research and prepare for rating and appeal hearings; instruct others; communicate effectively orally and in writing; identify and solve problems; make decisions; establish effective working relationships; organize, plan, and prioritize work; resolve conflicts; and build effective teams.
Skill in evaluating benefits applications; researching and writing appeals; participating in appeal hearings; oral and written comprehension and expression; time management; active listening; critical thinking; and deductive and inductive reasoning.

Nice To Haves

Experience leading or supervising others.

Responsibilities

Plan, coordinate, and direct the operation of the Veterans Affairs Service Office or State Veteran Service Officer programs and initiatives.
Interpret and enforce program policies and review service delivery.
Recommend and draft changes to policies or program services to improve the program or delivery of services.
Participate in strategic planning and implement and evaluate program goals and objectives.
Monitor progress toward goals by compiling, reviewing, and analyzing reports and records, identifying potential problems, and recommending changes.
Ensure compliance with accreditation and federal standards and guidelines.
Develop and conduct public relations activities explaining agency functions and services to veterans' organizations, government agencies, community groups, and the general public.
Manage and coordinate the State Veteran Homes State Veteran Service Officer Program.
Manage and coordinate the Nebraska Resource Center at Offutt Air Force Base.
Serve as a key contact with the Military Affairs Liaison and provide outreach support for the Good Life is Calling Veterans campaign.
Coordinate services to Nebraska's National Guard through integration of a State Veteran Service Officer at Joint Force Headquarters.
Re-establish routine support for justice-involved veterans through engagement with veterans in Nebraska Department of Correctional Services facilities and relationships with department public servants.
Conduct outreach to veteran families enrolled in Medicaid programs and help connect them with potentially eligible benefits and services based on military service.
Attend management meetings and relay relevant information to supervised staff.
Advise and consult the agency director and/or deputy director on State Veteran Service Officer program, business, and administrative matters.
Supervise staff, including employee selection, leave approval, performance evaluation, training, and discipline.
Perform other duties as assigned.