State Review Coordinator

TX-HHSC-DSHS-DFPS•Austin, TX

2d•$5,099 - $6,702•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. The State Supported Living Centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The Centers provide campus-based direct services and supports at 13 Centers located throughout the state. If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you! The State Review (SR) Coordinator is a member of the State Supported Living Center Quality Improvement (QI) team at State Office and reports to the Compliance Manager. This position can be based anywhere in Texas and requires travel to the 13 SSLCs. The State Review (SR) is an annual internal quality improvement review of each of the thirteen SSLCs, using standardized monitoring tools. The SR Coordinator develops and maintains the annual State Review schedule, writes State Review reports, and works with State Review team to ensure recommendations are appropriate and clear. Works with the Compliance Manager to ensure SR time frames are followed. Solicits feedback on draft SR reports and works with State Reviewers to respond to comments and finalize SR reports. Creates a tracker of action items following each SR to ensure recommendations are completed. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

Knowledge of local, state, and federal laws related to the program area
Knowledge of quality assurance and improvement principles
Knowledge of data analysis processes; and of program planning and implementation
Skill in performing the functions of this job through daily use of a computer, including use of Microsoft Excel, Word, Access and Outlook
Skill in technical report writing and editing
Skill in tracking action items
Ability to develop and maintain a project schedule
Ability to gather, assemble, correlate, and analyze facts
Ability to devise solutions to problems
Ability to develop and interpret policies and procedures
Ability to communicate effectively
Ability to train staff
Bachelor’s degree from an accredited college or university and at least one year of ICF-IID experience; OR associate’s degree with three years of ICF-IID experience; OR five years of ICF-IID experience.
Experience evaluating compliance with administrative and programmatic requirements, policies, and guidelines.
Experience with technical writing and developing reports.

Nice To Haves

Flexibility in work hours may be required for this position.
The position will also be in a rotating on-call schedule.
Flexibility in work hours may be required for this position.
The position may be required to work overtime and/or extended hours.
Must be willing to work weekends and holidays.

Responsibilities

Provides high-level technical assistance for SSLCs by collaborating with the Compliance Manager and the State Review Governance Committee to plan, develop and implement the State Review (SR) system.
As assigned, travels to SSLCs to participate in SR and provides technical assistance to SR team members to ensure the SR process and cycle are followed.
Makes recommendations to improve the SR process when needed.
Develops and maintains the annual SR schedule.
Ensures the schedule is well coordinated with other monitoring visits, major SSLC events, holidays and other potential conflicts.
Makes adjustments to the schedule as needed.
Communicates the schedule and any changes to the schedule to State Office staff and SSLC leadership.
Works with the Compliance Manager to ensure SR time frames are followed.
Coordinates the collection, organization/compilation, and analysis of information gathered by State Reviewers through their use of monitoring tools.
Provides high-level technical assistance for improving clarity and/or quality of the information provided to ensure accuracy and meaningfulness.
Writes SR report for each SSLC using the information collected.
Works with the SR team to ensure recommendations are appropriate and clear.
Solicits feedback on draft SR reports and works with State Reviewers to respond to comments and finalizes each SR report timely.
Creates a tracker of action items following each State Review to ensure timelines are followed and action items are completed.
Assists SSLCs with the development of corrective action plans and quality improvement plans and other Quality Assurance/Quality Improvement (QA/QI) activities as needed.
Reports updates on SSLC progress in response to SR findings.
Assists the Compliance Manager with developing policies, procedures, and manuals related to the SR and interrater processes.
This includes training staff on the SR process and making adjustments to the SR process as needed.
Provides high-level technical assistance to SSLCs on interpretation of policies and procedures.
Serves as a back-up to the Compliance Manager on the interrater agreement (IRA) process, including attending IRA meetings.
Participates in assigned meetings such as operational team meetings, State Office QI meetings, meetings with SSLC QA staff, and Community of Practice meetings, and attends other meetings as assigned.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.
Such participation may require an alternate shift pattern assignment and/or location.