STATE QUALITY ASSURANCE & TRAINING MANAGER

The GEO Group•Baltimore, MD

58d•Remote

About The Position

The State Quality Assurance and Training Manager serves as the coordinator and business process owner for reporting, compliance, and training initiatives that apply to the contracts across the State of Maryland. These initiatives may include, but not be limited to, accreditation, customer/agency-based audits and reports, and the company’s internal training guidelines. This position collects, researches, analyzes and reports on program outcomes data to determine the effectiveness, quality and integrity of programs and identifies areas of improvement. The position further assumes specific projects that focus on improving the practices of personnel to ensure compliant operations, adherence to company standards, and customer contract conditions.

Requirements

Bachelor’s degree in Criminal Justice, Research or Statistical Analysis, Human Services or related field required.
Experience with accreditations such as CARF and Licensure through BHA required.
Two (2) years of management experience required.
One (1) year of previous training experience including course development and project management.
Thorough knowledge and understanding of evidence -based practices, program evaluations, behavioral management systems, and quality assurance processes.
Experience in a position requiring program design and policy management.
Ability to effectively interface with participants and staff; react quickly and appropriately in an emergency situation.
Fifty percent (50%) or more travel normally within a limited region required with some work on weekends or afterhours required.
Working knowledge of criminal justice programs, policies, and procedures.
Good interpersonal skills and the ability to work with a diverse group of staff, customers, and clients.
Effective oral and written communication skills with internal and external contacts at all levels.
Good organizational skills with the ability to handle multiple tasks and prioritize appropriately.
Ability to use computers and the applicable software including excel used by the department.
Strong organizational skills.

Nice To Haves

Master’s Degree preferred.
Two (2) years of evidence-based program experience preferred.

Responsibilities

Actively facilitates the implementation and compliance of accreditation and licensing standards in all programs.
Conducts statewide audits of clinical documentation, treatment services, medication-assisted treatment (MOUD), and case management practices.
Monitors compliance with: Code of Maryland Regulations (COMAR) regulations, Department of Public Safety and Correctional Services (DPSCS) contractual standards, Behavioral Health Administration (BHA) licensing requirements, National Commission on Correctional Health Care (NCCHC)/Commission on Accreditation of Rehabilitation Facilities (CARF) standards.
Develops and oversees corrective action plans (CAPs/POCs).
Prepares facilities for audits, accreditation surveys, and site visits.
Tracks deficiencies, trends, and repeat findings across facilities.
Ensures fidelity to evidence-based practices for substance use disorder (SUD) treatment and reentry services.
Conducts audits of assessments and treatment services to ensure fidelity and adherence to timeframes.
Conducts new hire and required staff training in conjunction with the QA/Training Coordinator.
Provides and creates training for programming staff in conjunction with the Continuum of Care Training Institute.
Maintains database for all training information and records including training logs and tracking system for internal certification process. Provides training participants with data regarding training delivery.
Oversees the scheduling of personnel when they need to attend GEO’s initial/ongoing training and pre-service and annual training with the Maryland Department of Public Safety and Correctional Services. Maintains training records on personnel attendance. May complete necessary information to ensure the facility’s compliance requirements.
Verifies that all employees’ certifications are current. Advises employees of recertification deadlines and works with employees to ensure certification remains current to client agency requirements.
Trains local program staff on issues of contract compliance and quality assurance.
Supervises the QA and Training Coordinator.
Develops and implements Quality Assurance Tools.
Adheres to the Continuous Quality Improvement Audit Schedule.
Works with programs to ensure consistent business processes and practices are in compliance with the customer’s expectations.
May conduct investigations assigned for Division directed and Office of Professional Responsibility (OPR) related events.
Develops and maintains policy and procedure manuals.
Works with management to determine intermediate outcome measures in alignment with customer outcome goals. Sets internal standards, tracking methods, benchmarks, and timelines for meeting the same.
Provides on-site technical assistance and coaching and provides support as needed in deficit areas.
Assists with creating, compiling, evaluating, analyzing, and reporting outcome measures to validate success of the program model.
Develops timely and accurate reports on the status of program operations for customers and executive management.
Monitors programmatic systems and procedures to achieve and maintain optimal effectiveness of operational programs.
Chairs the Workplace Violence Committee Meeting. Participates in Management-level meetings (internally and externally).
Performs other duties as assigned.