State Program Administrator - Executive Director

COLUMBUS MEDICAL SERVICES LLC • Burlington, VT

7d • Remote

About The Position

The Columbus Organization is a group of caring professionals whose mission is to assist individuals at risk and with complex care needs remain in the least restrictive environment of their choice while improving their quality of life through coordinated services and supports. With a person-centered planning & thinking approach, it is our vision to be recognized as an organization that transforms individuals’ lives and provides families the peace of mind in knowing their loved one has a voice and a valued role in their community.

The State Program Administrator leads the statewide operations of a particular state(s) by providing administrative oversight concerning direction, strategic planning and supporting the coordination of services for the various state offices using the State Program Administrator Operations Guidelines. They oversee the overall operation of regional and/or statewide functions and programmatic implementation. They provide input in the coordination and improvement of services and work with provider agencies to ensure timely and efficient service delivery. In addition, the State Program Administrator participates on task forces/committees and represents Columbus to the public. Concurrently, they interact with other agencies, provide information to and respond to requests from individuals and their families, community representatives, State offices, Providers and the public which involves explaining programs and policies, handling complaints and grievances and speaking before the public and groups. The position works closely with the Vice President and Senior Vice President to implement a shared vision, advance projects and establish priorities within the State.

Requirements

• A bachelor’s degree in human services from an accredited college or university is preferred with at least five years of supervisory and administrative experience with the developmentally disabled population and experience in large-scale Case Management oversight.
• Must reside in the state of Vermont.
• Ability to use Microsoft Office 365 applications.
• Knowledge of planning principles and report preparation.
• Skill in interpreting, policies and procedures.
• Skill in analyzing situations, evaluating information and recommending course of action.
• Skill in maintaining effective working relationships with fellow employees and outside agencies.
• Ability to evaluate issues, explain rules and regulations.
• Ability to write reports and correspondence.
• Ability to effectively present information and respond to questions from groups of managers and associates.
• Ability to define problems and collect data, establish facts and draw valid conclusions.

Nice To Haves

• Preference will be given to a candidate who is a licensed Registered Nurse or Licensed Psychologist in the state of Vermont.

Responsibilities

• Serves as Columbus’ primary point of contact for the State.
• Ensures completion of work as described in this Scope of Work and the contract’s requirements.
• Available for meetings with the State during the State’s normal business hours, as determined by the State.
• Available for meetings outside of the State’s normal business hours and on weekends with prior notice from the State.
• Attends meetings between the State and Columbus and has the authority to represent and commit Columbus regarding work planning, problem resolution, and program development.
• Directs the recruitment and hiring – supervises and trains Regional Directors and/or Case Manager Supervisors overseeing regional community waiver programs.
• Establishes goals, timetables and conducts ongoing supervisions/annual evaluations of goal achievement for each Regional Director and/or Case Manager Supervisor. Supports and encourages staff’s goals and objectives.
• Advises Regional Directors and/or Case Manager Supervisors in the preparation/analyses of their offices’ respective annual financial operating budget.
• Monitors Team to ensure timely implementation of company policies and procedures.
• Monitors Team to ensure state offices meet all requirements of local, state, and federal regulations and laws relating to the provision of waiver- based services.
• Facilitates program services meetings and/or facilitates in-service training for staff.
• Provides statewide programmatic oversight for multiple community waiver program offices and contracts.
• Monitors offices’ adherence to contractual deliverables to ensure compliance of service delivery and accuracy of mandated reporting requirements.
• Analyzes program evaluations with Compliance and Quality Assurance Director to ensure desired outcomes are addressed and conducted.
• Completion of Playbook Scorecard monthly to report on Team Development, Community Outreach, Compliance and Quality, and Efficiency of Service.
• Evaluates and monitors service delivery and implement corrective action plans, provide technical assistance regarding program and client issues; determine work priorities and assigns work while ensuring proper completion of assignments.
• Directs the development and implementation of annual program work plans including program goals and measurable outcomes consistent with the company’s strategic plan.
• Develops strategic and programmatic plans for assigned offices as part of Leadership Team. Provides timelines and resources needed to achieve the program goals.
• Analyzes Directors’ monthly reports and provides direction regarding the programs’ productivity and progress, ensures that all staff resources are used effectively to promote an efficient service delivery system and any potential problems or incidents are addressed.
• Collaborates with the Director of Learning and Development to ensure compliance with state and company mandated training requirement for all staff.
• Develops planning strategies, systems and reports for each offices management performance focusing on areas for growth and improvement.
• Develops opportunities for new streams and contracts with regional, State and federal government entities.
• Mobilizes staff in the expansion of current contracts by leveraging existing customer and employee relationships.
• Completes outreach activities to strengthen and build local and national partnerships with outside organizations aimed at fostering the development of collaborative projects.
• Advances national outreach focusing on Columbus programs and services, increasing the company’s visibility with potential State agencies and programs.
• Attends industry conferences and performs face-to-face meetings with key stakeholders to provide information about Columbus’ services and solicit new business.
• Responsible for ensuring that assigned offices are compliant with all accrediting bodies such as CARF and that appropriate quality assurance programs are in place.
• Presents to and consults with Sr. Leadership Team on business trends with a view to developing new services, products, and markets.
• Analyzes competitor businesses that are expanding in new, unique ways and evaluates for inclusion in company growth strategy.
• Creates an environment that fosters teamwork, cooperation, respect, diversity and service to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive