State Manager Garage Door Sales & Operations

CENTURY GARAGE DOOR REPAIR SERVICE•Rochester, NY

11d•$80,000 - $120,000•Hybrid

About The Position

Century Garage Door Repair Service is seeking a motivated, hands-on State Manager to help build and lead our Nebraska operations. This role involves leading a team, growing a territory, and building a career. The ideal candidate is a natural leader who enjoys developing a high-performing team, driving sales, and growing a business, and is ready to bring their management experience to a new industry. Garage door experience is preferred, but the company is willing to train the right candidate. At least 2 years of management or supervisory experience is required.

Requirements

At least 2 years of management or supervisory experience, including leading and coaching a team.
Strong leadership, communication, organization, and problem-solving skills.
A sales-driven mindset and the ability to motivate a team to achieve results.
A hands-on approach and willingness to learn garage door service and installation.
A commitment to accountability, quality workmanship, and customer satisfaction.

Nice To Haves

Garage door repair or installation.
Home improvement or in-home sales.
Managing technicians, installers, or field service teams.
Branch, territory, or home services management.
Scheduling, inventory management, or daily operations.

Responsibilities

Lead garage door service and installation teams to ensure quality, safety, efficiency, and customer satisfaction.
Oversee daily territory operations, including sales, scheduling, dispatch coordination, inventory, and fleet readiness.
Coach technicians on in-home sales, identifying customer needs, presenting service options, and recommending appropriate repairs and upgrades.
Monitor sales goals, close rates, job profitability, team productivity, and customer satisfaction.
Partner with HR to interview, hire, onboard, and evaluate team members.
Provide ongoing coaching to strengthen team performance, accountability, and customer service.
Learn garage door products, repair procedures, and installation processes through hands-on field training.
Oversee parts, tools, and equipment to keep technicians prepared for each job.
Resolve customer concerns and coordinate timely responses to service issues.
Collaborate with leadership on performance reports, business goals, and territory growth.
Promote safe work practices and compliance with applicable requirements and company policies.
Travel throughout the assigned territory and support scheduling needs, including weekends as needed.