Starter/Host

BallenIsles Country Club•New York, NY

26d•$20 - $20•Onsite

About The Position

Golfzon Social Hoyt in Brooklyn, NY, is seeking a motivated, part-time Starter/Host to contribute to a positive member and guest experience. This role is an excellent opportunity for individuals interested in golf club operations and offers a chance to be part of Troon, a global leader in golf and community management. The Starter/Host is the primary point of contact for guests, managing reservations, wait times, and directing guests to their areas, while ensuring a welcoming atmosphere. The ideal candidate is outgoing, organized, dependable, and comfortable interacting with guests and collaborating with golf, food and beverage, and management teams.

Requirements

Must be upbeat, outgoing, positive, and guest-focused.
Strong communication and interpersonal skills.
Passion for creating exceptional guest experiences.
Ability to multitask, remain organized, and thrive in a fast-paced environment.
Dependable, responsible, and trustworthy.
Ability to work evenings, weekends, and holidays as business needs require.
Excellent people skills with a friendly, approachable attitude.
Ability to carry on natural conversations with guests without sounding scripted or intrusive.
Strong attention to cleanliness, organization, and safety.
Ability to communicate clearly with guests, servers, bartenders, Starters, kitchen staff, and managers.
Ability to hear and communicate effectively in a busy and sometimes loud environment.
Ability to answer telephone calls professionally and accurately communicate information.
Ability to learn GOLFZON Social's golf simulator operations, bay procedures, pricing, promotions, and guest policies.
Patient and guest-oriented approach when handling questions or concerns.
Strong sense of urgency while maintaining a positive and professional demeanor.
Responsible, trustworthy, and committed to providing an exceptional guest experience.

Nice To Haves

Working knowledge of POS and reservation systems preferred; previous experience is a plus.
Basic knowledge of Microsoft Office applications preferred.
Basic knowledge or interest in golf is helpful but not required.
ServSafe Food Handler certification preferred.
TIPS, ServSafe Alcohol, or equivalent responsible alcohol service certification preferred or may be required based on job responsibilities.
High school diploma or GED preferred, or an equivalent combination of education and relevant experience.
1+ years of hospitality, restaurant, entertainment, golf, or customer service experience preferred.

Responsibilities

Greets arriving and departing guests warmly with a genuine smile and positive attitude.
Checks guests in and directs them to their assigned golf bay, table, bar area, or event space.
Assists guests with understanding the GOLFZON Social experience and provides basic information regarding golf bays, food and beverage service, promotions, and facility offerings.
Manages reservations, walk-ins, wait times, and guest flow throughout the facility.
Maintains accurate guest and reservation information within the reservation and POS systems.
Answers incoming telephone calls and assists with reservations, general questions, and special guest requests.
Communicates with Starters, servers, bartenders, kitchen staff, and management to ensure a smooth guest experience.
Remains knowledgeable about current bay rates, promotions, memberships, leagues, events, menu offerings, and general operating procedures.
Verifies membership status when applicable and ensures appropriate discounts or benefits are applied.
Monitors guests throughout their visit and proactively assists when additional service is needed.
Maintains visibility throughout the facility and remains easily accessible to guests, staff, and management.
Helps ensure golf bays, dining areas, host areas, and other guest-facing spaces are clean, organized, and ready for service.
Monitors restrooms and notifies the appropriate team member when cleaning or restocking is required.
Assists service staff with bussing tables, running food, taking drink orders, resetting areas, and other duties when necessary.
Helps maintain the proper flow and timing of golf bay reservations.
Communicates guest requests, concerns, or service issues promptly to management.
Follows all company safety, food handling, alcohol service, and operating procedures.
Maintains regular and reliable attendance.
Performs additional duties as assigned by management.