TRC- STARS Staff Assistance Specialist - Program Admin
About The Position
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958, growing from a group of parents and concerned citizens to a comprehensive agency serving thousands with various disabilities. The Resource Center is the largest non-governmental employer in Chautauqua County, with over 1,300 employees. Its mission is to support individuals with disabilities and other challenges in achieving maximum independence, community contribution, lifelong growth, and quality of life. The STARS Staff Assistance Specialist is a member of a support team responsible for assisting newly hired or existing TRC employees. This role involves implementing and integrating the comprehensive STARS model with TRC employees, addressing healthcare needs alongside basic needs, mental wellness, family stability, and employment. The specialist takes a proactive approach to consult with, inform, and educate employees on available internal and external resources to enhance access to services, improve wellness and self-management, boost job performance and retention, and reduce healthcare costs.
Requirements
- Must possess strong organizational skills and time management abilities in order to maintain a large, diverse caseload efficiently and effectively
- Must possess knowledge of healthcare reform, current trends, and new developments in the healthcare and human service industries
- Must possess strong analytical skills to assess baseline progress and establish/revise goals/outcomes
- Strong interpersonal skills, verbal and written communication skills, networking and knowledge of available resources are essential
- Must be able to maintain a high level of confidentiality and maintain composure when interacting with employees
- Must represent TRC in a positive and professional manner in all venues
- Must be self-directed and able to initiate and manage multiple responsibilities effectively and efficiently
- Must be able to work both independently and as a member of a team
- Responsiveness and customer service/satisfaction are paramount
- Must be flexible and willing to work non-traditional hours to accommodate the needs and schedules of employees
- Physical condition (or reasonable accommodation) commensurate with the demands of the job
- Bachelor’s Degree in Social Work, Human Services, or other related health field plus two (2) years of experience in care coordination or case management; OR Associate’s Degree plus four (4) years of experience in care coordination or case management
- Valid driver’s license
- Use of personal vehicle
- Willingness to travel for work
Nice To Haves
- Possession of certification in health/wellness/employment coaching/counseling from an accredited professional training program strongly preferred
Benefits
- PTO/CAT: 3
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
