Starlink Grant Manager (State & Local Government)

SpaceX•Hawthorne, CA

8h•Hybrid

About The Position

The Starlink Account Management team serves as the point of contact for customers from contract signature through successful activation, ensuring all contract terms are fulfilled and identifying new opportunities to generate business with enterprise customers. Prior to contract signature, the team plays a key role in ensuring that the commitments made are executable. The Starlink team has signed contracts with customers who will deploy high-speed internet at a pace and for use cases previously not possible. The team has designed the product to be self-service, and the goal is to evolve the team and systems to enable large enterprises to manage Starlink themselves, minimizing human intervention. The ideal candidate is a self-starter with a passion for customer satisfaction, supporting excellent teams, and managing complex cross-functional projects.

Requirements

Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience.
3+ years of experience in account management, customer success, or business operations.
1+ years of experience working with government customers.

Nice To Haves

3+ years of experience working with customers to support a technical product/service.
3+ years working with State & Local / Local & Regional government customers.
Significant knowledge or experience in one or more of the following industries: public sector, telecommunications, manufacturing, satellite communications and/or supply chain.
Experience managing multiple complex projects and delivering under tight deadlines and resource constraints.
Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills.
Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology.
Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features.
Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful.
Ability to negotiate successfully, especially after a contract is signed.
Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels.
Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules.

Responsibilities

Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue).
Deliver impeccable customer service, including efficient acknowledgement and resolution of issues.
Build relationships to identify requirements and manage expectations.
Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business.
Retain and grow the value of accounts.
As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule.
Serve as the team’s internal expert in the State & Local / Local & Regional government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams.
Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly.