Starlink Account Manager (Canadian Federal)

SpaceX•Redmond, WA

16h•$115,000 - $185,000•Onsite

About The Position

The Starlink Account Manager (Canadian Federal) role is responsible for managing relationships with federal government customers after contract signature. This includes onboarding, ongoing account management, and ensuring contract terms are fulfilled. The role also involves identifying new business opportunities and providing feedback to influence product development. The ideal candidate is a self-starter passionate about customer satisfaction, supporting teams, and managing complex projects, with a focus on enabling large enterprises to manage Starlink services themselves.

Requirements

Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
4+ years of experience in account management, customer success, or business operations
1+ years of experience working with government customers

Nice To Haves

3+ years of experience working with customers to support a technical product/service
3+ years working with Canadian federal or civil government customers
Significant knowledge or experience in one or more of the following industries: federal, public sector, telecommunications, manufacturing, satellite communications and/or supply chain
Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
Ability to negotiate successfully, especially after a contract is signed
Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules

Responsibilities

Act as the primary point of contact for a robust portfolio of assigned federal government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
Retaining and growing the value of accounts
As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
Serve as the team’s internal expert in the federal and civilian government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

Benefits

long-term incentives, in the form of company stock or long-term cash awards
potential discretionary bonuses
Employee Stock Purchase Plan
comprehensive medical, vision, and dental coverage
401(k) retirement plan
short and long-term disability insurance
life insurance
paid parental leave
various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
paid sick time in compliance with state and federal law (for employees in Washington State)
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.