Starbucks Supervisor

LM SERVICES CORPORATION•St. Louis, MO

1d•Onsite

About The Position

The Starbucks Supervisor is responsible for the daily supervision and direction of Corner Shop service staff, assisting in the development, implementation, and maintenance of quality standards for outlets. This role involves ensuring professional and timely service of food and beverage items, handling guest complaints, and managing manpower, supplies, and equipment to ensure a positive guest experience. The supervisor also assists in hiring, scheduling, supervision, and ongoing training of Baristas, as well as completing reports and regulating supply distribution. Additionally, the position may require providing direct service to guests, including bussing tables and performing general clerical/cashier duties.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Ability to supervise subordinate staff, including but not limited to assignment of duties, evaluating service, and taking disciplinary action when necessary.
High school or equivalent education required.
Minimum two years food and beverage service background required.
Maintain a neat, clean and well groomed appearance.
Comply with the standards, rules and regulations which may be established by the Company and updated from time to time.
Project a hospitable service atmosphere at all times.

Responsibilities

Daily supervision and direction of Corner Shop service staff.
Assist in the development, implementation and maintenance of quality standards for outlets.
Ensure that food and beverage items are being served in a professional and timely manner by communicating with the Baristas.
Handle guest complaints.
Ensure availability of manpower, supplies, and equipment to ensure positive guest experience.
Assist in hiring, scheduling, supervision and control of Baristas.
Attend pre-meal meetings and conduct ongoing training of associates to ensure that associates continue to improve their performance.
Assist in the completion of reports on production and necessary requisitions.
Assist in regulation of distribution of necessary supplies.
Provide direct service to guests as needed, including, but not limited to, bussing tables and general clerical/cashier duties.