Starbucks Shift Supervisor

The Harrison Group, Inc.•Ocean City, MD

4d•$19 - $21•Onsite

About The Position

The Starbucks Shift Supervisor is responsible for supporting daily store operations by leading a team of baristas, ensuring a consistently high level of customer service, and maintaining Starbucks’ operational standards. This role balances supervisory responsibilities with hands-on service, acting as the leader on duty to guide the team, resolve customer concerns, and ensure smooth café operations. The Shift Supervisor works closely with the General Manager to oversee the daily performance of the café. This position leads and motivates team members during assigned shifts, provides training and guidance, and ensures compliance with company policies, safety standards, and health regulations. The Shift Supervisor fosters a positive and collaborative work environment, driving both customer satisfaction and operational efficiency.

Requirements

High school diploma or equivalent.
At least one year of food and beverage or customer service experience required.

Nice To Haves

Prior supervisory or leadership experience preferred.
Strong leadership and supervisory skills with the ability to motivate and direct a team.
Excellent interpersonal and communication skills.
Strong organizational and time management skills.
Ability to work effectively in a fast-paced, customer-focused environment.
Knowledge of safe food handling and sanitation practices.
Ability to resolve conflicts and handle customer concerns professionally.
Flexible and adaptable to changing business needs.

Responsibilities

Lead and supervise baristas during assigned shifts to ensure exceptional customer service.
Act as the supervisor on duty, supporting the team and ensuring adherence to Starbucks’ operational policies and procedures.
Prepare and serve beverages and food items, maintaining beverage quality and consistency.
Train, mentor, and coach new and existing team members on service standards and store procedures.
Assist with opening and closing duties, including preparing registers, balancing tills, and securing cash deposits.
Monitor store cleanliness and sanitation, ensuring compliance with health and safety regulations.
Assist in managing inventory, stocking supplies, and monitoring product levels.
Address and resolve customer concerns promptly and professionally.
Support scheduling adjustments and staffing coverage during peak hours.
Model Starbucks’ mission and values, fostering teamwork, inclusivity, and a positive store culture.
Promote seasonal offerings, loyalty programs, and customer engagement initiatives.
Perform additional duties assigned by the General Manager.