Starbucks Daily Operations

OTG•Houston, TX

1d•Onsite

About The Position

On the Go has elevated the dining and retail experience for travelers by bringing together worldclass hospitality, award winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Requirements

Must be at least 18 years of age.
Proficient in English.
Obtain ServSafe certification or equivalent within 30 days of hire.
Able to lift 35 pounds.
Able to stand for extended periods, stoop, kneel, and crouch.

Nice To Haves

Enjoy leading others, creating great guest experiences, and maintaining a well-stocked and orderly store.

Responsibilities

Support the store manager in executing daily operations.
Deploy crew members and delegate tasks.
Ensure prompt service, quality beverages, and a clean, safe, and comfortable store environment.
Promote OTG's culture, values, and mission with integrity and knowledge.
Maintain a calm demeanor during high-volume or unusual events and set a positive example.
Assist in training new crew members and provide positive reinforcement and coaching.
Deliver the OTG experience by prioritizing guest needs, connecting with them, and responding to their needs.
Maintain a clean and organized workspace, ensuring health, safety, and sanitation guidelines are followed.
Communicate product outages, equipment issues, or service problems to the manager immediately.
Execute store operations, organize opening and closing duties, and utilize operational tools for excellence.