STARBUCKS/BARISTA
About The Position
Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages according to recipes and standards as well as customer requests, using appropriate equipment. Support customers with product information and recommendations, maintain fresh and properly portioned products, and keep coffee shop merchandise and ingredients prepared, labeled, stocked, and inventoried. Follow food safety and safety procedures, inspect and report equipment issues, and notify management of discrepancies, accidents, risks, or suspected illegal activity. Work cooperatively in a fast-paced environment, manage conflict constructively, and assist customers and community members, including minors, individuals with special needs, and older adults.
Requirements
- Excellent customer service skills.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment and answer customer questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and answer questions or make product suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages to recipes, standards, and customer requests using proper equipment; process transactions according to company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide fresh products in the correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
- Recommend coffee shop items to customers.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
- Inspect equipment as preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably and cooperatively, without confrontation.
- Act honestly and with integrity when handling customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
