Starbucks Barista

The Kroger Co.•South Jordan, UT

15h

About The Position

The Starbucks Barista provides exceptional customer service in a safe, clean environment and helps create an inclusive, welcoming experience that encourages customers to return. The role involves preparing and serving beverages and other coffee shop products according to recipes, standards, and customer requests; operating coffee shop and kitchen equipment; and maintaining product quality, freshness, and inventory. Baristas promote teamwork, follow food and workplace safety practices, and demonstrate respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment, and tender transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide ordered products fresh and in the correct portion size, or as close as possible, to help prevent shrink.
Recommend coffee shop items to customers based on their wants and needs.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify and report unsafe conditions to store management, and comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and in a nonconfrontational, cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.