Starbucks Barista
About The Position
The Starbucks Barista provides exceptional customer service in a safe and clean environment to encourage return visits. The role treats customers and employees fairly and ethically, promotes an inclusive work environment, and provides appropriate products with fair and accurate pricing. The barista demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other coffee shop products according to recipes, standards, and customer requests; assists customers with product information and recommendations; and handles transactions using company best practices. It also involves maintaining product quality, freshness, inventory, equipment, and food safety, while collaborating with associates and supporting customers—including minors, individuals with special needs, and older adults.
Requirements
- Excellent customer service skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Ability to perform essential job functions with or without reasonable accommodation.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
- Maintain knowledge of department products, answer questions, and make product suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages according to recipes, standards, and customer requests using proper equipment, and tender transactions using company best practices.
- Offer samples to introduce customers to products and inform them about coffee shop specials.
- Provide customers with fresh products and correct portion sizes, or portions as close as possible to the amount ordered, to prevent shrink.
- Recommend coffee shop items to help customers find the products they want and need.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
- Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably, nonconfrontationally, and cooperatively.
- Handle customer and business information honestly and with integrity.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
