About The Position

To contribute to Cosentino’s and Starbuck’s success by creating and maintaining the Starbucks Experience for our customers.

Requirements

  • A food handling permit must be obtained within the first 14 days of employment.
  • Completion of ongoing training and development as listed on the Cosentino Learning Plan.

Nice To Haves

  • A high school diploma or equivalent is preferred.

Responsibilities

  • Know and implement the Cosentino’s Customer Service Standards.
  • Display a “customer comes first” attitude by delivering legendary customer service at all times.
  • Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, and positive interpersonal interactions and communications.
  • Able to effectively manage multiple situations simultaneously.
  • Able to work effectively in a fast paced environment.
  • Work with integrity, honesty and knowledge that promotes the culture, values and mission of both Cosentino’s and Starbucks.
  • Demonstrate a calm exterior presence during periods of high volume or unusual events.
  • Efficiently and accurately prepare and price products for sale to customers.
  • Adhere to legal and operational compliance results.
  • Actively work to keep your work area and your department as a whole clean and safe for customers and coworkers.
  • Be knowledgeable about the items in your department so you can accurately and courteously answer customer questions.
  • Meet or exceed productivity standards to produce desired team and individual results.
  • Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
  • Ensure the department is always clean, fully stocked and appropriately merchandised.
  • Able to operate, clean and maintain all equipment safely and competently.
  • Know and practice rotation procedures to ensure product dates are properly monitored.
  • Demonstrate the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
  • Demonstrate the basic math and reading skills required for the position.
  • Promote department sales by suggesting additional products, offering samples to customers and creating visually appealing display cases.
  • Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
  • Practice open communication with store management team regarding any issues in the department.
  • Quickly unload incoming shipments of bakery ingredients and neatly stock them in their designated areas without damaging merchandise.
  • Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
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