Assistant Starbucks Manager - Full Time Hourly, Excellent Benefits, Tips - Cosentino's Price Chopper #325 Grain Valley, MO 64029

Cosentino's Food Stores•Grain Valley, MO

10h•Onsite

About The Position

The Starbucks Assistant Manager helps lead the team in creating and maintaining the Starbucks experience for customers. The role regularly and customarily exercises discretion in training and managing the overall team, ensuring customer satisfaction and product quality, and managing safety and security within the department. The position is non-exempt and formally reports to the Starbucks Manager. The Assistant Manager provides direct team supervision, coaches and develops employees, supports department planning and inventory management, and helps ensure that the department meets customer service, productivity, compliance, sanitation, safety, cleanliness, stocking, and merchandising standards. The role also assists with customer questions and complaints, employee relations, training, product preparation, and other store or department tasks as needed.

Requirements

A food handling permit is required within the first 14 days of employment.
At least 2 years of progressively responsible retail experience, preferably in food or restaurant operations.
Must obtain Starbucks AST (Advanced Store Trainer) certification within 90 days of being in the position.
Complete ongoing training and development listed on the Cosentino Learning Plan.
Demonstrate customer service, coaching, team leadership, communication, interpersonal, and basic math and reading skills.
Be able to manage multiple situations in a fast-paced environment and maintain effective team operations.
Be able to comply with and ensure team compliance with health, sanitation, safety, legal, and operational requirements.
Be able to operate, clean, and maintain equipment safely and competently.
Be able to reach overhead with both arms up to 72 inches; twist at the waist; lift objects with both hands up to 32 lbs; push and pull grocery items with peak force up to 20 lbs; stand and walk for long periods on hard surfaces; occasionally lift and carry up to 32 lbs; bend and squat to floor level; and work in cold grocery coolers and freezers.

Nice To Haves

A college degree in a business-related field may substitute for a portion of the required experience.
Climbing a ladder, possibly up to 5 feet, is listed as a non-essential ability.

Responsibilities

Implement Cosentino Customer Service Standards and promote a customer-first approach.
Train and hold the team accountable for delivering customer service, and provide coaching to improve individual and team performance.
Promote cooperation, teamwork, high morale, positive communication, and recognition within the team.
Supervise team activities effectively and respectfully, and address employee relations issues when the department manager is absent, working with the Store Director and Human Resources as needed.
Manage multiple situations in a fast-paced environment, maintain a calm presence during high-volume or unusual events, and support smooth operational transitions.
Promote the cultures, values, and missions of Cosentino’s and Starbucks, and handle confidential and sensitive information appropriately.
Ensure legal and operational compliance, including adherence to health regulations, sanitation guidelines, and safety procedures.
Communicate department goals and each team member’s role in achieving them; plan and communicate daily strategies for completing department tasks.
Assist the Manager with inventory management by counting and verifying merchandise against invoices, inspecting deliveries for shortages, damage, and quality, and using cost-effective ordering practices.
Know department products and answer customer questions accurately and courteously.
Meet or exceed individual and team productivity standards.
Keep the department clean, fully stocked, and creatively merchandised; follow product rotation procedures and monitor product dates.
Operate, clean, and maintain equipment safely and competently.
Promote department sales by suggesting additional products, offering samples, and creating appealing displays.
Resolve customer complaints professionally and involve store management when appropriate.
Ensure new employees receive orientation and ongoing training as needed.
Communicate openly with the store management team about department issues.
Prepare, package, and label products efficiently and accurately.
Unload incoming shipments and stock merchandise neatly in designated areas without damage.
Complete additional management-assigned tasks, assist other stores or departments as needed, and gain new skills when necessary.