STAR System Representative (Temp)

York Region District School Board•Aurora, CO

10d•Hybrid

About The Position

This temporary position is effective immediately and ending on or about November 26, 2027. The York Region District School Board (YRDSB) supports a flexible working culture and currently provides the opportunity for employees to work from home in addition to working in the office for some positions. The YRDSB implemented Working From Home Guidelines to facilitate this work option. Please note, this does not apply for school based positions. In compliance with Board policies and procedures, responsible for the daily operation and monitoring of the Staff Absence Replacement System (STAR). This includes managing replacement staff (occasional teacher, educational assistant, DECE, library technician and clerical) records, processing applicable paperwork, and providing client support to the system users. Please note: Shift work is a core requirement of this role.

Requirements

A secondary school graduation diploma with two years of post-secondary college is required.
Minimum one year in a client services environment or related experience is required.
Responsible for sharing knowledge and information to employees in regard to the STAR Operating System.
Communicates with Contact Occasional Teacher's and Designated Early Childhood Educator's to maintain their annual association memberships.
Effective verbal and written communication, interpersonal and computer skills are required.
Accountable for providing Board standard customer support.
Engages with third-party software providers regarding reported technical issues on the STAR operating system.
Resolves employees' technical issues with the STAR system.
Requires use of technology and computer equipment for prolonged periods.
Must provide a satisfactory police record check (Police Vulnerable Sector Check).

Nice To Haves

Leadership: Supervision or people management is not an expectation of this role.

Responsibilities

Answer queries from schools and staff to ensure accuracy and efficient operation of the STAR system.
Sign up new hire replacement staff, update records and enter related data on the human resource information system (HRIS) and STAR.
Maintain replacement staff records and support related processes.
Ensure that replacement staff documentation has been collected and maintained and followed up on when required.
Monitor incoming absences and system call out to ensure that positions are filled according to established protocols. This may involve making a decision to cancel jobs and may manually dispatch.
Report system problems immediately to the system vendor.
Review all open job entries in the STAR system daily, to ensure compliance and accuracy by school staff.
Process year end terminations for non-compliant staff, retirements, and resignations.
Update permanent teacher classifications in STAR system.
Liaise with third-party software provider to troubleshoot STAR issues identified by users.
Maintain preferred location lists for all replacement staff and update STAR system.
Input and maintain tracking sheet of all external Long Term Occasional (LTO) contracts.
Enter overtime hours in STAR system for approved office staff.
Track and provide confirmation of Connect 2 Learn (C2L) training modules for replacement staff.
Produce statistical reports and supporting documentation as required.
Manually dispatch Emergency Educational Assistant floats for schools and provide reports.
Manually dispatch casual clerical staff when required.
Record and track leave of absence requests for replacement staff; verify required documentation; update supervisor decisions on STAR system and tracking sheets; and maintain accurate status upon return from leave.
Perform other duties as assigned.