STAR Success Coach

ACCS • Tanner, AL

3d • Onsite

About The Position

The Success Coach supports student persistence and completion by identifying barriers to student success and connecting students with appropriate campus and community resources. This position provides proactive outreach, case management, and retention-focused interventions to help students remain enrolled and achieve their academic goals. The Success Coach collaborates with faculty, advisors, and student support offices to improve student engagement and retention outcomes. There are two positions available, one assigned to the Decatur Campus and one to the Huntsville Campus.

Requirements

• A minimum of a Bachelor’s Degree in education, counseling, social work, student affairs, or a related field is required.
• Documented experience working with college students or in a student services environment is required.
• Must represent the college in a professional manner at all times.
• Knowledge of FERPA.
• Ability to maintain confidentiality of office information.

Nice To Haves

• Experience with Microsoft Office products; specifically, strong skills in Microsoft Word and database management.
• Master’s degree in counseling, higher education, social work, or related field.
• Experience with case management, advising, or retention programs in higher education.
• Familiarity with early alert systems or student success technologies.
• Demonstrated ability to work with diverse student populations.
• Strong communication, organizational, and problem-solving skills.
• Experience in learning management systems.
• Conscientious- care about how work is done and wanting to do a good job.
• Initiative- responding to downtime by taking responsibility to do other work.
• A focus on detail.
• A focus on being friendly and patient in responding to customer needs.
• Willingness and desire to learn new things and apply that learning.
• Willingness to maintain flexibility in order to meet customer needs.
• A positive attitude regardless of circumstances at hand.
• Confidence in decision making and communication skills.
• Willingness to enthusiastically learn all/most aspects of the operation.

Responsibilities

• Conduct proactive outreach to students identified as at-risk based on academic performance, attendance, or other indicators.
• Provide individualized support through case management, helping students develop strategies to overcome academic, financial, or personal challenges.
• Connect students with appropriate campus services such as advising, tutoring, counseling, financial aid, disability services, and community resources.
• Monitor student progress and follow up regularly to ensure continued engagement and support.
• Implement retention strategies and intervention programs designed to improve student persistence and completion.
• Assist in the coordination of the Academic Referral system and other student success initiatives.
• Participate in student success campaigns, workshops, and orientations designed to support retention and engagement.
• Work collaboratively with faculty, advisors, and student services staff to identify and support students in need of assistance.
• Serve as a liaison between students and campus resources to ensure coordinated support services.
• Provide presentations or informational sessions to students about available support services.
• Maintain accurate records of student interactions and interventions using institutional systems.
• Track student outcomes and retention data to assess effectiveness of support services.
• Prepare reports on retention efforts and student success outcomes as requested.
• Assist with the design, evaluation, and continuous improvement of retention programs and identify trends and barriers affecting student persistence.

Benefits

• Appropriate placement on ACCS Salary Schedule E2, Grade 3: $45,220 - $62,710 (Salary placement within this range is determined by your documented years of full-time related work experience)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level