Star Service Cashier
Loews Hotels•Orlando, FL
•Onsite
About The Position
The Room Service Cashier supports an elevated in-room dining experience by providing accurate order-taking, knowledgeable menu guidance, and exceptional guest communication. This guest-focused role ensures seamless coordination between culinary and service teams while maintaining precise billing, tracking, and administrative processes for all in-room dining transactions.
Requirements
- Proficiency with POS systems and basic computer skills required.
- Strong organizational skills.
- Excellent guest service skills.
- Ability to communicate effectively in English verbally with team members, leaders and guests required.
- Must be able to work a flexible schedule, nights, weekends and holidays as required.
Nice To Haves
- Previous experience in cashiering, hospitality, or food service preferred.
- Proven experience working in high-volume Food and Beverage operations preferred.
Responsibilities
- Take and process in-room dining orders accurately and efficiently in accordance with Loews standards
- Assist guests with menu selections and provide knowledgeable food and beverage recommendations
- Upsell items thoughtfully to enhance the guest experience and support revenue goals
- Monitor order flow to ensure timely preparation, delivery, and follow-up
- Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams
- Dispatch servers or bussers for deliveries, guest requests, and tray retrieval
- Follow up with guests to confirm satisfaction with food quality and service
- Respond to guest concerns or complaints professionally and with ownership
- Maintain accurate in-room dining tracking logs and control records
- Ensure correct billing and posting of all in-room dining and amenity charges
- Stay informed on menu availability, specials, and out-of-stock items
- Maintain a clean, organized work area and adhere to safety and sanitation standards
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business needs
- Required to attend all mandatory training sessions and meetings
- Perform other duties as assigned
Benefits
- one free meal per shift
- free theme park access
- training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
