STAR Clinical Services Supervisor

City and County of Denver • Denver, CO

6h • Hybrid

About The Position

The STAR Clinical Services Supervisor will perform supervisor duties over clinical responders who provide intensive professional crisis intervention and management including assessments, crisis intervention and management, 27-65 evaluation and documentation, level of care determination, acute safety planning, referral and connection to appropriate resources alongside their Paramedic or EMT partners. This role involves working and collaborating with a multidisciplinary team from Denver 9-1-1, the medical service provider, STAR case management services, Denver Department of Public Health and Environment, and other first responder agencies. The supervisor position will require days in the field to cover shifts for the clinical responders, in various parts of Denver, and in all weather conditions. This position may require operating outside, in potential inclement weather conditions including extreme heat or cold. This position also requires the operation of a city vehicle and could be required to lift equipment and samples weighing up to 30 lbs. The STAR program is a person-centric, trauma-informed civilian response team dispatched by Denver 9-1-1 that pairs a Behavioral Health Clinician and a Paramedic or EMT to individuals experiencing crises related to mental health, substance use, homelessness, poverty, and other non-violent situations that do not require Police, EMS, or Fire. The program also includes post-crisis support and case management services through a network of community organizations, known as the STAR Community Partner Network. STAR serves as the fourth branch of Denver’s 9-1-1 response system and strengthens the overall effectiveness and efficiency of emergency response by ensuring that individuals receive the most appropriate type of behavioral health care. This program aims to reduce unnecessary visits to the emergency department, increase access to specialized, person and community-centered services, and promote health equity for historically marginalized communities.

Requirements

• Master’s Degree in Social Work, Psychology, Marriage and Family Counseling, Counseling, or a closely related field.
• Three (3) years of experience of in crisis intervention, suicide and risk assessment, verbal de-escalation, and differential diagnosis working with individuals experiencing severe mental illness, substance use, and other at-risk populations or three (3) years of experience in an alternative response or co-response related position.
• Possession of a Licensed Profession Counselor (LPC) or Licensed Clinical Social Worker (LCSW) the provisions of the Colorado Revised Statutes for the State Board of Licensed Professional Counselor, or Social Worker Examiners.
• If you hold a current, equivalent license in another state, you must obtain licensure with the Colorado Department of Regulatory Agencies (DORA) prior to the start date.
• Must obtain CPR and First Aid certification within the initial probationary period.
• Must possess a valid Colorado Driver's License.
• Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment.
• Must be available for on-call work schedule assignments that require working nights, weekends and holidays.
• Must successfully complete the initial probationary period and training.
• Licenses and certifications must be kept current as a condition of employment.
• Cover letter

Nice To Haves

• Experience with crisis intervention, suicide risk assessments, safety planning and crisis de-escalation, trauma-responsive care, level of care determination, and working with diverse populations including but not limited to individuals with severe mental illness, traumatic brain injury, dementia, intellectual/developmental disabilities, substance use disorders.
• Knowledge of the legal and ethical frameworks for area of licensure, as well as understanding of criteria for mental health care and treatment in Colorado statute (Title 27, Article 65, C.R.S.)
• Experience working in alternative response, co-response or crisis settings,
• Ability to establish and maintain effective working relationships with superiors, internal and external agency leadership, coworkers and other first responder agencies (PD, EMS, Fire)
• Comprehensive knowledge base of crisis services and mental health/substance use related resources and criteria to access resources within the Denver metro area
• Knowledge of the emergency response system
• Enjoyment from working outside of the typical office space
• Experience providing clinical supervision

Responsibilities

• Supervise and support clinical responders providing on-scene behavioral health evaluations, crisis interventions, safety planning, and referrals to appropriate resources and services; provide guidance on clinical best practices and crisis intervention strategies.
• Conduct regular performance evaluations, and regularly review clinical records and documentation for quality, timeliness, and accuracy and in compliance with state and federal standards and requirements and provide feedback to team members as necessary.
• Identify and maintain partnerships with other City programs and departments, community organizations, public safety agencies.
• Collaborate with program partners to strengthen program ties, enhance program effectiveness, and ensure comprehensive support for the Denver community, which may include community events and public presentations.
• Assist in identifying, creating, and facilitating appropriate and ongoing trainings for clinical staff, ensure that staff.
• Actively participate in fieldwork when necessary to ensure coverage, performing clinical responder duties alongside EMS partners to provide direct support.
• Assess and address the clinical needs of individuals served by STAR during field operations, providing direct support.
• Seek and integrate community feedback to continuously enhance program services and address evolving community needs.
• In collaboration with Program Manager, assist in writing, editing and maintaining program policy and procedures.
• Provide supervision through 1:1 and group meetings on a regularly scheduled basis to review schedules, time off requests, clinical issues and case successes and concerns.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Manager