Multiple levels - Standby Operations Associate - Operations

U.S. Bank • Gresham, OR

23h • Hybrid

About The Position

The GTSS Standby Middle Office team supports Standby Letters of Credit (SBLC) by managing fee processing, invoicing, reconciliations, and customer requests across the life cycle of each transaction. This role plays a critical part in ensuring financial accuracy, strong client service, and compliance with banking policies and procedures. We’re seeking detail‑oriented professionals who enjoy working with numbers, investigating discrepancies, collaborating across teams, and continuously improving processes. Prior Standby LC experience is a plus. This role has multiple levels, open to candidates with minimum 3 years experience in Financial Industry. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted.

Requirements

• High school diploma or equivalent
• Three or more years of relevant work experience
• Five or more years of relevant work experience

Nice To Haves

• Strong attention to detail and commitment to accuracy.
• Problem‑solving and investigative mindset; ability to research issues and think outside the box.
• Solid accounting aptitude or comfort working with financial data, fees, rates, and reconciliations.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced, team‑based environment.
• Clear, professional written and verbal communication skills.
• Willingness to learn new systems, products, and processes.
• Experience with Standby Letters of Credit, trade finance, or global banking operations (preferred, not required).
• Background in banking, mortgage operations, or financial services.
• Experience with reconciliations, AR, accruals, or exception reporting.
• Comfort working in email‑heavy roles with internal and occasional external client interaction

Responsibilities

• Process fees and payments related to Standby Letters of Credit.
• Manage collections and Accounts Receivable (AR) activities, invoice distribution, follow‑up, and refunds.
• Review and validate periodic commissions, rates, and fee calculations within internal systems.
• Process correspondent bank fees and assist with the collection of fees subject to tax.
• Respond to internal and external customer inquiries, partnering closely with Relationship Managers (RMs)—primarily via email, with phone support as needed.
• Review transaction data and documentation to ensure completeness, accuracy, and compliance with policies, procedures, and service level standards.
• Investigate discrepancies, research issues, and collaborate with internal partners (e.g., configuration, team and customer service team on systems updates and enhancements, and other accounting partners) to resolve setup or processing issues.
• Ensure appropriate documentation, controls, and capacity are in place to complete daily work accurately and on time.
• Own and perform more complex reconciliations, including: DDA + GL Exception report, Miscellaneous AR reports, Accrual report.
• Provide deeper accounting oversight and ongoing management of reconciliation reports.
• Support the team through system enhancements, legacy item clean‑up, and conversion‑related activities.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees