Stand Manager

Texas Coffee Operations•Houston, TX

5d•Onsite

About The Position

7 Brew is a revolutionary drive-thru coffee brand that was founded in Arkansas in 2016 and has now landed in Texas. 7 Brew’s energetic culture is its greatest asset and that’s because of its wonderful employees. Those employees set 7 Brew apart with their warmth, enthusiasm, and love for delicious drinks. Cultivating kindness is the mission statement and the employees have it in their souls. The result is a one-of-a-kind customer experience. Whether it's a lovely conversation while placing your order or simply toe-tapping along to your favorite song - 7 Brew cultivates kindness and it just so happens they also have the best drinks in town. SUMMARY The manager assumes full responsibility for his or her location's growth, profitable operation, and preservation of 7 Brew's culture, mission statement, and values. The Manager is the leader of his or her crew and maintains genuine connections with them and the unique nuances of business at their stand. In addition to scheduled shifts, the Manager is expected to coach, train, perform admin duties, and oversee operations. The Manager reports to his or her District Manager and the Operations Manager.

Requirements

Work a flexible 40-hour schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.).
Visit the stand outside of scheduled shifts to coach, observe, train, and perform administrative duties.
Regularly work weekends and be available to work holidays, if necessary.
Be available by phone or in person to promptly address any needs.
Create and maintain genuine, uplifting interactions
Work carefully and quickly with hot water and coffee, glass bottles, and dairy products
Be able to work outside for prolonged periods, in all weather conditions
Be able to lift up to 50lbs
Be able to stand comfortably for hours at a time
Be able to climb a ladder and use a stepladder
Be able to stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
Safely walk in between and around cars in the drive-thru line
Safely use a utility knife
Operate any position in the stand during peak hours
Maintain awareness of the shift’s operations while working a position
Be able to address operational, procedural, or cultural issues with team members
Adapt to problems and implement solutions during stressful situations
Effectively manage multiple projects and deadlines
Effectively lead and direct multiple personality types under pressure
Has proven leadership abilities in a fast-paced environment with 40+ team members
Beginner-level proficiency in Microsoft Office Suite

Responsibilities

Be proficient in all Brewista and Shift Lead duties and skill sets
Maintain excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement
Provide regular feedback to each team member on strengths and areas of growth
Work with the crew’s needs and availability to create a weekly shift schedule, maintaining a low cost of labor while ensuring quick wait times and short lines
Monitor and maintain necessary inventory, small wares, and equipment
Ensure appropriate cash handling, deposits, and change for the stand
Facilitate team bonding and development through regular meetings and events for the Shift Leads and Brewistas
Take ownership of solutions
Ensure the crew is knowledgeable and meeting all health requirements
Develop new leaders
Implement and communicate directives from upper management
Delegate tasks to the leadership team and Brewistas to facilitate efficiency and appropriate development