Part-time Stand Captain- Casino Mohawk

Great Canadian Entertainment•Milton, ON

5d•Onsite

About The Position

Under the direction of the Operations Manager, this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues!

Requirements

Proven ability to deal professionally and courteously with customers
Previous leadership experience
Through understanding of methods and machinery, techniques and sanitation practices involved with preparation and service of concession food and alcoholic beverages
Proving knowledge of Safe Food Handling Procedures and Health and Safety Practices
Working knowledge of cash register and tendering procedures
Proven accuracy in performing basic mathematical calculations
Basis knowledge of alcoholic beverages
Ability to communicate effectively in English (oral and written)
Responsible for obtaining and maintaining Smart Serve certification

Responsibilities

Provide prompt, friendly and courteous service to customer at all times
Provide and offer information re: products options, ingredients, specials and preparation times
Address all customer product and service needs, requests and concerns promptly
Consistently maintain and replenish supplies in service areas
Demonstrate cleanliness as highest priority by ensuring service areas are kept clean at all times – correct deviations to WG standard
Train and assist new personnel in delivering optimal service, food preparation and presentation
Comply with clean and complete uniform requirements at all times
Consistently uphold and demonstrate safety rules and standards as designated by F&B Department
Adhere to Smart Serve and Alcohol and Gaming Commission regulations
Provide direction in the production and cooking of food to meet established product guidelines and ensure quality
Prepare and cook hot and cold food items which include but are not limited to pizza, hot roast eef sandwiches, chicken and grilled items
Prepare and serve hot and cold beverages which include but are not limited to coffee, tea, alcoholic and non alcoholic beverages
Operate all food equipment including slicers, hot grills and fryers according to procedures and safe use of equipment
Prepare, serve and sell hot and cold food items which include but are not limited to cold sandwiches, hot dogs, hot snacks, baked goods and portioning and preparing salad items
Consistently maintain supplies and inventory to meet service levels
Keep work areas clean and organized
Assign duties to personnel and ensure completion
Pick up, count and verify floats on a daily basis
Complete all opening prep, equipment and cleaning tasks
Complete all refrigeration and temperatures checks throughout shift
Set up service areas, condiment tables and check equipment-ensure all areas are cleaned and sanitized-correct and deviations to GCGC standard
Count and verify all opening inventories
Count, verify and store all new stock received-rotate stock to GCGC standards
Wash, sanitize and store small wares in designated location
Clean and sanitize all counters, condiment tables and equipment at end of shift
Store all supplies in a secured area, secure and lock work area
Prepare and count deposits and reconcile variances at completion of shift
Count all closing inventories, complete inventory sheet and prepare supply requisition
Complete and submit all required closing round documentation
Direct all customer complaints beyond scope of position to Supervisor or appropriate Department
Report customer feedback to Supervisor
Identify and request any repair necessary to working equipment
Report supply or equipment deficiencies to Supervisor
Identify and recommend opportunities for improving service or operational performances to Supervisor
Other duties or responsibility may be assigned based on business requirement.