Staging Technician

NWN Carousel•Plano, TX

About The Position

The Staging Technician handles receiving, inventorying, preparing, and shipping data equipment. The role works with Engineers, Project Managers, and Program Managers to stage, rack, stack, and potentially pre-configure equipment for customer sites. Duties include processing shipments and inventory records, applying serialized barcodes, capturing equipment identifiers, connecting and preparing equipment, loading software and firmware, imaging and provisioning laptops, packing equipment, and keeping the work area organized. The position may require overtime and non-standard shift hours.

Requirements

High school diploma or GED required.
Ability to work a full 8-hour shift, Monday through Friday, excluding NWN-recognized holidays.
Willingness and ability to work possible overtime.
Ability to maintain poise and professionalism under stress.
Knowledge of computers and basic computer functions.
Sound judgment and decision-making ability.
Strong interpersonal, multitasking, and time management skills.
Ability to work independently with minimal supervision.
Ability to communicate clearly and effectively with engineers, project and program managers, department managers, senior leadership, and peers.
Ability to follow written and oral procedures.
Ability to read, write, understand, and speak English effectively.
Organizational skills.
Comfort adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Nice To Haves

Associate’s degree in a related field.
Two or more years of hands-on experience in a job-related role.
Industry or partner technical entry-level certification, such as Network or CCNA.

Responsibilities

Receive delivered shipments and verify quantities and part numbers against OEM or customer packing slips; note shortages or damage.
Identify products, generate and issue serialized barcodes, apply them to equipment, and record serial numbers, MAC addresses, and other pertinent information.
Receive equipment into project-assigned virtual warehouses in the NWN Plano Distribution Inventory Database.
Communicate project information in the assigned Project Case Number in the Service Now Ticket.
Rack switches, routers, and other equipment, then connect equipment to consoles for VPN access connectivity.
Coordinate with Engineers, Project Managers, and Program Managers for guidance and instructions on racked equipment.
Label host name information on equipment and container boxes.
Load software and firmware, and image and provision laptops.
After pre-staging, remove equipment from racks, pack it, and prepare it for shipping.
Stock received deliveries in designated areas.
Perform NetSuite system functions.
Write outbound Ship Orders within the NWN Plano Distribution Inventory Database.
Keep the work area clean and organized.
Perform other duties as assigned and comply with policies and standards.