Community Home Care: Staffing Supervisor

Lifespark Careers•St. Louis Park, MN

1d•Hybrid

About The Position

The Staffing Supervisor is responsible for building and maintaining a team of highly engaged caregivers whose primary commitment is sparking lives. This position provides direct supervision to Caregivers through onboarding, coaching and performance management. The Staffing Supervisor is responsible for ensuring a right-fit caregiver for each unique client and to deliver caregiving services per the client’s chosen schedule. This role implements schedules that meet the client’s needs. The Staffing Supervisor must be a detail-oriented individual who understands the time-sensitive demands and critical nature of the role.

Requirements

High school diploma or equivalency required.
1 year of experience in Healthcare, Staffing, Medical Administration, or similar position required.
Must be proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer.
Must possess: ability to positively influence caregiver engagement.
ability to effectively communicate at all levels of the organization, verbally and in writing.
ability to maintain composure and stay positive in stressful situations.
ability to be organized and prioritize multiple demands in a fast-paced environment.
strong customer service qualities including empathy, positivity, desire to serve, resourcefulness and reliability.
ability to efficiently and effectively manage schedules including problem solving for call offs or other unpredictable circumstances.
ability to accurately maintain personnel records and confidentiality.
Collaborative spirit and desire to be part of a team.
Must adapt well to changing priorities, instant deadlines, and frequent interruptions.

Responsibilities

Provide real-time Caregiver coaching/mentoring through a combination of telephonic and in-person touch points.
Ensure caregiver understanding of, and accountability to, Lifespark policies, procedures, and best practices.
Organize and facilitate regular Caregiver meetings and events.
Communicate, reinforce, and hold Caregivers accountable to Lifespark’s call-in protocol and expectations.
Conduct Caregiver annual reviews.
Regularly apply the People Analyzer to caregiving team members to evaluate alignment with company core values and fit for position.
Follow Lifespark recognition programs to encourage and reward great performance.
Communicate Caregiver resignations and terminations per Lifespark policy.
Collaborate with RN Case Manager to provide right-fit caregiver for every client.
Maintain consistent schedules with sufficient flexibility to ensure every shift is staffed with the right-fit caregiver.
Communicate and confirm all scheduling changes to clients and employees proactively.
Inform RN Case Manager of any scheduling conflicts or concerns.
Problem solves to ensure all call-offs and special requests are staffed.
Adhere to the “No Shift Goes Unstaffed” promise.
Track employee availability and maintains a minimum of six-weeks availability in advance.
Implement established staffing patterns and schedules that meet client’s needs and department financial goals.
Knowledgeable regarding service offerings and bill rates.
Resolve billing questions or escalate as necessary to the Operations Manager.
Caregiver payroll data entry and batching.
Approves and processes time off requests.
Participate in Lifespark’s Event Management process including initiating reports, escalation of events and investigations.
Plays a key role in delivering the Lifespark Experience™.
Establish rapport with all clients/family members at SOC.
Adhere to the Staffing Call/Visit Standards to proactively seek feedback, address concerns and documents all visits and calls in the EMR.
Follows up on all calls, emails from clients and loved ones same day.
Follows Lifespark’s Service Recovery practice as needed to handle complaints and serious issues.
Manages Caregiver labor costs.
Seek approval for overtime only as last resort.
Seek approval for incentives only as a last resort.
Participate in on-call program rotation.
Participate in weekend coverage as needed.
Ensure all caregivers meet regulatory requirements including orientation, skill competencies, in-service/education, TB, Hepatitis B, background checks, DMV, I-9 and all other applicable regulations AND proof is documented in the personnel record.